Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Casto

Vancouver ,WA

Summary

Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.

Overview

7
7
years of professional experience

Work History

Sales

HPH
Vancouver , Washington
01.2023 - 11.2023
  • Supported unit sales plans through pre-sales and post-sales technical consulting.
  • Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
  • Trained sales staff on product knowledge and sales techniques.
  • Tracked sales data and prepared reports summarizing sales trends.

Call Center Representative

Comcast Spotlight
Spokane , WA
11.2016 - 05.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Worked in Sales, Troubleshooting, Retention while providing exceptional customer service.
  • Troubleshooting internet, phone, home security, and TV
  • Helped with sending out technicians to there home, and following up with the customer to make sure they were provided great service.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Education

Associate of Applied Science - Information Technology

Spokane Falls Community College
Spokane, WA
06-2013

Skills

  • Sales
  • Troubleshooting Expert
  • Product Knowledge
  • Scheduling
  • Call Management
  • Upselling strategies

Accomplishments

Highest Sales in a call center, and most retained customers.

Timeline

Sales

HPH
01.2023 - 11.2023

Call Center Representative

Comcast Spotlight
11.2016 - 05.2022

Associate of Applied Science - Information Technology

Spokane Falls Community College

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Ryan Casto