Ryan Casto
Vancouver ,WA
Summary
Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.
Overview
7
7
years of professional experience
Work History
Sales
HPH
Vancouver , Washington
01.2023 - 11.2023
- Supported unit sales plans through pre-sales and post-sales technical consulting.
- Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
- Trained sales staff on product knowledge and sales techniques.
- Tracked sales data and prepared reports summarizing sales trends.
Call Center Representative
Comcast Spotlight
Spokane , WA
11.2016 - 05.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Worked in Sales, Troubleshooting, Retention while providing exceptional customer service.
- Troubleshooting internet, phone, home security, and TV
- Helped with sending out technicians to there home, and following up with the customer to make sure they were provided great service.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Education
Associate of Applied Science - Information Technology
Spokane Falls Community College
Spokane, WA06-2013
Skills
- Sales
- Troubleshooting Expert
- Product Knowledge
- Scheduling
- Call Management
- Upselling strategies
Accomplishments
Highest Sales in a call center, and most retained customers.
Timeline
Sales
HPH
01.2023 - 11.2023
Call Center Representative
Comcast Spotlight
11.2016 - 05.2022
Associate of Applied Science - Information Technology
Spokane Falls Community College