Summary
Overview
Work History
Skills
Timeline
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Ryan Chan Wa

Honolulu,HI

Summary

Adaptable professional with 8 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Business Analyst role at your company.

Overview

5
5
years of professional experience

Work History

Retail Supervisor

Best Buy
Honoulu, Hawaii
09.2021 - Current
  • Trained and oriented associates to maximize team performance.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.

Consultation Agent

Geek Squad - Best Buy
Honolulu, Hawaii
04.2019 - 09.2021
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
  • Developed training materials and procedures, and train users in proper use of hardware and software.
  • Developed departmental objectives, budgets, policies, procedures and strategies.
  • Responded quickly to meet customer needs and resolve problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Front End Leader

Best Buy
Honolulu, Hawaii
11.2017 - 04.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Prepared weekly employee work schedules for team members.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Skills

  • Staff Coaching and Training
  • Corrective Actions
  • Merchandise Promotion and Display
  • Positive Reinforcement
  • Delegation and Supervision
  • Critical Thinking
  • Superior Work Ethic
  • Problem Anticipation and Resolution
  • Systems Assessment and Improvement
  • Adaptable to Changing Demands
  • Scheduling and Time-Tracking

Timeline

Retail Supervisor

Best Buy
09.2021 - Current

Consultation Agent

Geek Squad - Best Buy
04.2019 - 09.2021

Front End Leader

Best Buy
11.2017 - 04.2019

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Ryan Chan Wa