Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Charles

Canyon Country,CA

Summary

I am Successful at keeping high-quality communications and a professional demeanor that meets guest and business demands. Knowledgeable about new menu items and drinks. I am very Kind and considerate with great recommendations earned by providing individualized care. I have Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children and adults about personal interests to build relationships and trust.

Overview

5
5
years of professional experience

Work History

Hostess Trainer

Lazy Dog Restaurant & Bar
12.2022 - Current
  • Trained new hires in engaging with people and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Monitored seating area and checked restrooms regularly to keep spotless

Babysitter

Myself
01.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored children's play activities to verify safety
  • Established and maintained safe play environment for children
  • Taught children basic life skills, manners and personal hygiene

Six Flags Magic Mountain

Six Flags Magic Mountain
05.2022 - 11.2022
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences

Front End Team Lead

Walmart
02.2022 - 05.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained organized and orderly front end and removed carts, baskets, and debris
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers
  • Operated register system to process new purchases, item returns, and merchandise exchanges

Education

High School Diploma -

College of The Canyons
Valencia, CA
05.2024

High School Diploma -

West Ranch High School
Valencia, CA
05.2022

Skills

  • Great with people
  • Performance Strategies
  • Customer Satisfaction
  • Active Listener
  • Computer literate
  • Leadership
  • Managing routines
  • Time management
  • Direct Patient Care
  • Recording vital signs
  • Companionship and emotional support

Timeline

Hostess Trainer

Lazy Dog Restaurant & Bar
12.2022 - Current

Six Flags Magic Mountain

Six Flags Magic Mountain
05.2022 - 11.2022

Front End Team Lead

Walmart
02.2022 - 05.2022

Babysitter

Myself
01.2019 - Current

High School Diploma -

College of The Canyons

High School Diploma -

West Ranch High School

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Ryan Charles