Ryan Chatfield
Phoenix,Arizona
Summary
Experienced operations expert specializing in overseeing operations, facility outcome metrics, and clinical enhancements. Skilled in coordinating care protocols, discharge planning, and implementing risk management, health and safety, and quality management best practices across voluntary lobby, involuntary crisis unit, inpatient, and residential units. Adept at scheduling to meet staffing requirements and budget expectations.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Recovery Innovations International
01.2025 - Current
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Managed both day shift and night shift schedules for a total of 200 employees.
Operations Administrator
Community Bridges
01.2024 - 12.2024
- Responsible for the oversight of overall operations, facility outcome metrics, and the support of clinical enhancements of my assigned programs
- Responsible for working with the Director of Crisis Services to ensure coordination of care protocols, discharge planning, and connection to care is followed and completed upon handoff from the medical team
- Ensures that all risk management, health and safety, and quality management best practices are implemented for each unit
- I oversee four programs including a voluntary lobby, involuntary crisis unit, inpatient unit and a residential unit
- Motivated and trained employees to maximize team productivity.
- Evaluated current operational practices and suggested improvement strategies.
- Assisted with documenting key processes and procedures and security protocols.
- Reduced operational risks while organizing data to forecast performance trends.
Outreach Manager
Phoenix Medical Psychiatric Hospital
10.2023 - 01.2024
- Oversees all community relations within and out of county
- Review daily metrics, analyzing marketing and outreach tactics, connecting and building trust within the community as a partner for behavioral health
- Acted as a liaison within the behavioral health community, facility, and with patient's family
Manager of Administrative Services
Connections Health Solutions
03.2022 - 10.2023
- Oversees all unit coordinator staff throughout the building
- Acts as community liaison with hospitals and police officers
- Successfully assisted with opening two inpatient units and the first Court Ordered Evaluation unit in Maricopa County outside of Valleywise
- Subject Matter Expert for title 36 and the involuntary admission process from start to finish
- Regularly presents in the community, for Mercy Care and AHCCCS
- Sits on a community committee with AHCCCS to improve community processes
- Communicates with court personal, all levels of police officers, medical hospitals, Mercy Care, and all behavioral health hospitals
Lead Crisis Case Manager
Connections Health Solutions
12.2022 - 03.2022
Admissions Coordinator
Connections Health Solutions
01.2019 - 12.2021
Crisis Case Manager
Connections Health Solutions
05.2019 - 02.2020
Behavioral Health Specialist
Connections Health Solutions
09.2017 - 01.2019
Registration Specialist
Connections Health Solutions
01.2017 - 09.2017
Skills
- Documentation and control
- Scheduling expertise
- Policy and procedure modification
- Business strategies
- Employee onboarding
- Developing policies and procedures
- Hiring and training
- Staff management
- Corrective action implementation
- Process improvement
- Strategic planning
- Quality standards
- Training and coaching
- Performance improvement
- Team collaboration
- Workflow planning
Timeline
Administrative Manager
Recovery Innovations International
01.2025 - Current
Operations Administrator
Community Bridges
01.2024 - 12.2024
Outreach Manager
Phoenix Medical Psychiatric Hospital
10.2023 - 01.2024
Lead Crisis Case Manager
Connections Health Solutions
12.2022 - 03.2022
Manager of Administrative Services
Connections Health Solutions
03.2022 - 10.2023
Crisis Case Manager
Connections Health Solutions
05.2019 - 02.2020
Admissions Coordinator
Connections Health Solutions
01.2019 - 12.2021
Behavioral Health Specialist
Connections Health Solutions
09.2017 - 01.2019
Registration Specialist
Connections Health Solutions
01.2017 - 09.2017
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