Ryan Chirico
Phoenix,AZ
Summary
Dynamic professional with extensive experience in team leadership and operational management, leveraging strong organizational skills to streamline workflows and enhance team efficiency. Proven ability to cultivate a collaborative work environment that drives collective success and aligns with organizational objectives. Committed to implementing innovative strategies that optimize processes and empower team members to excel in their roles. Recognized for a results-oriented approach that consistently meets and exceeds performance targets.
Overview
9
9
years of professional experience
Work History
F&B supervisor(Pools)
Four seasons Scottsdale
06.2025 - Current
- Execute the tasks of a Server and/or Bartender as needed.
- Follow-up on service procedures.
- Supervise the consistency of quality and efficiency of food and service.
- Work closely with Engineering department to maintain proper water quality and mechanical operation of the swimming and whirlpools.
- Maintain the Poolside as a safe environment and in accordance with all health department regulations.
- Oversee the cleanliness of the pool deck, and cabana area and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering.
- Maintain a friendly but unobtrusive manner with all guests.
- Utilize all computer systems relevant to the departments.
- Lead staff pre-shift meetings to keep employees informed of Residence Club policies and changes as well as ways to increase sales and service.
- Maintain a log with important information to be passed onto management including but not limited to needed operational items, glitches, and staff disciplinary incidents.
- Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.
- Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members.
- Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
- Write glitches and follow up with guests when necessary.
- Perform other tasks or projects as assigned by Residence Club management and staff
F&B Supervisor (Pools & Cafe Outlets)
Arizona Biltmore Resort And Spa
04.2022 - 04.2025
- Maintaining service standards under FORBES guidelines, QA and excelling guests experience
- Managing a team of 50+ associates in F&B outlet at a high volume luxury resort
- Supervised daily operations of food and beverage outlets to ensure high service standards.
- Coordinated staff schedules, optimizing resource allocation across multiple dining venues.
- Trained and mentored new team members on service protocols and customer engagement strategies.
- Implemented process improvements to enhance workflow efficiency and reduce service delays.
- Managed inventory control, ensuring proper stock levels and minimizing waste in F&B outlets.
Hotel Concierge
Hilton Phoenix Chandler Hotel
01.2018 - 03.2020
- Head concierge – in charge of executive lounge, attending to guests needs.
- Provided personalized guest services to enhance satisfaction and loyalty.
- Coordinated transportation arrangements, including shuttles and car rentals, for guests.
- Developed and maintained relationships with local businesses to offer exclusive guest experiences.
- Managed special requests and resolved guest concerns promptly to ensure smooth operations.
- Bar-tending/Happy hour host while serving small appetizer options
Banquet Server/Attendant
Hilton Phoenix Chandler Hotel
10.2016 - 01.2018
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Coordinated setup and breakdown of banquet spaces, adhering to venue guidelines and timelines.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage services during functions.
- Trained new servers on standard operating procedures, enhancing team efficiency and service quality.
Education
High School Diploma -
Phoenix Christian Highschool
Phoenix, AZAssociate of Science -
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Over 15 years in customer service
- Over 15 years in food and beverage
- Extensive hospitality experience
- Proficient in up-selling techniques
- High-end communication
- Overseeing team dynamics
- Training new hires and operation standards
- Clear communication in presentations
- Applied research and development skills
- Laboratory Experience
Timeline
F&B supervisor(Pools)
Four seasons Scottsdale
06.2025 - Current
F&B Supervisor (Pools & Cafe Outlets)
Arizona Biltmore Resort And Spa
04.2022 - 04.2025
Hotel Concierge
Hilton Phoenix Chandler Hotel
01.2018 - 03.2020
Banquet Server/Attendant
Hilton Phoenix Chandler Hotel
10.2016 - 01.2018
High School Diploma -
Phoenix Christian Highschool
Associate of Science -
Maricopa Community Colleges, Phoenix College
Cover Letter
Dear Hiring Manager
I am writing to express my interest in the Barista position at “The Henry”, as advertised on your website. With a strong background in food and beverage management, I am excited to transition to a hands-on role that aligns with my passion for creating exceptional guest experiences.
Throughout my 5 years of experience in food and beverage management, I have honed my skills in customer service, team leadership, and operational excellence. While I have enjoyed the challenges and rewards of managing a team and overseeing the business aspects, I have decided to explore new opportunities that allow me to work more closely with the craft of coffee and the art of creating delightful beverages.
I am confident that my background in food and beverage management has equipped me with the necessary skills to excel as a Barista at The Henry. I am adept at delivering high-quality service, maintaining a clean and organized workspace, and ensuring that every customer interaction is memorable.
I am enthusiastic about the prospect of bringing my expertise to the barista role at The Henry and contributing to the exceptional reputation your establishment has built. I am looking forward to the opportunity to further discuss how my role may impact others.
Yours in service
Ryan Chirico