Ryan Chung
Lake Zurich,IL
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Server
Consume
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Specialist
LA Fitness
08.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Customer Service Representative
Dicks Sporing Goods
03.2018 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Valet Attendant
Just Park Co.
08.2017 - 10.2018
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Built positive customer rapport for courteous, friendly and professional service.
Customer Support Specialist
OutFront Media
Chicago, IL
01.2023 - 05.2024
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Associates Degree - Marketing
William Rainey Harper College
Palatine, IL12.2016
High School Diploma -
Oak Ridge High School
El Dorado Hills, CA05.2014
Marketing -
DePaul University
Chicago, IL 08.2017 - 05.2019
Skills
- Calm and Professional Under Pressure
- POS Systems Expertise
- Critical Thinking
- Microsoft Office
- Media Relations
- Project Management
Timeline
Customer Support Specialist
OutFront Media
01.2023 - 05.2024
Server
Consume
08.2022 - Current
Customer Service Specialist
LA Fitness
08.2020 - 12.2022
Customer Service Representative
Dicks Sporing Goods
03.2018 - 03.2020
Marketing -
DePaul University
08.2017 - 05.2019
Lead Valet Attendant
Just Park Co.
08.2017 - 10.2018
Associates Degree - Marketing
William Rainey Harper College
High School Diploma -
Oak Ridge High School
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