Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Chung

Lake Zurich,IL

Summary

Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Server

Consume
08.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Customer Service Specialist

LA Fitness
08.2020 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.

Customer Service Representative

Dicks Sporing Goods
03.2018 - 03.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Lead Valet Attendant

Just Park Co.
08.2017 - 10.2018
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Answered guest's questions about property amenities and services.
  • Built positive customer rapport for courteous, friendly and professional service.

Customer Support Specialist

OutFront Media
Chicago, IL
01.2023 - 05.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Education

Associates Degree - Marketing

William Rainey Harper College
Palatine, IL
12.2016

High School Diploma -

Oak Ridge High School
El Dorado Hills, CA
05.2014

Marketing -

DePaul University
Chicago, IL
08.2017 - 05.2019

Skills

  • Calm and Professional Under Pressure
  • POS Systems Expertise
  • Critical Thinking
  • Microsoft Office
  • Media Relations
  • Project Management

Timeline

Customer Support Specialist

OutFront Media
01.2023 - 05.2024

Server

Consume
08.2022 - Current

Customer Service Specialist

LA Fitness
08.2020 - 12.2022

Customer Service Representative

Dicks Sporing Goods
03.2018 - 03.2020

Marketing -

DePaul University
08.2017 - 05.2019

Lead Valet Attendant

Just Park Co.
08.2017 - 10.2018

Associates Degree - Marketing

William Rainey Harper College

High School Diploma -

Oak Ridge High School

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Ryan Chung