Ryan Ciak
Little Rock,AR
Summary
Knowledgeable Solutions Specialist seeking a Solutions Manager position with Verizon Wireless. Well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
15
15
years of professional experience
Work History
Technical Sales Lead
Westrock Coffee
04.2024 - 01.2026
- Previewed and analyzed new sales opportunities introduced to the business by the sales team.
- Developed training programs for new sales representatives, enhancing product knowledge and customer engagement skills.
- Analyzed market trends to identify opportunities for growth and expansion.
- Fostered strong relationships with key clients, resulting in increased loyalty and repeat business.
Project Manager
Westrock Coffee
09.2022 - 04.2024
- Developed and monitored project schedules.
- Implemented risk management strategies to mitigate potential project obstacles.
- Coordinated with stakeholders to align project goals with business objectives.
- Facilitated regular project status meetings, ensuring clear communication across teams.
Customer Service Lead
Westrock Coffee
07.2020 - 09.2022
- Led customer service team to resolve customer issues and improve customer experiences.
- Developed training programs for new staff to improve service quality and operational knowledge.
- Implemented process improvements that reduced response times for customer inquiries.
- Monitored performance metrics to ensure team achieved service level agreements consistently.
Solutions Specialist
Verizon Wireless
10.2016 - 07.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Balanced and organized cash register by handling cash
- Worked to build relationships with customers and built potential for additional sales
Customer Service Representative, Technical Support
Verizon Wireless
10.2013 - 10.2016
- Entered customer interaction details into Verizon software and tools to track requests, document problems and record solutions offered
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting tools to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Implemented company policies and procedures, including health, safety and security
- Offered advice and assistance to customers, paying attention to special needs or wants
Chief Scribe
ScribeNow
01.2011 - 10.2013
- Prepared data by compiling and sorting information
- Used numerous medical software to prepare reports, correspondences and other required documentation
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Helped to organize client's schedule and plan appointments
- Responsible for learning complex playbook, attending daily meetings and self-study of upcoming solutions
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
- Measured team performance and reported metrics to leadership team members
- Achieved client confidence and protected operations by keeping information confidential
Education
Business Administration
Strayer University
Washington, DC2023
High School Diploma -
Little Rock Christian Academy
Little Rock, AR2007
Skills
- Adaptable
- Sale expertise
- Goal-oriented planning
- Order processing
- Relationship building
- Performance improvement
- Problem solving
- Staff training
- Records management
- Systems and software programs
- Multitasking
- Strategy implementation
- Positioning
- Verbal and written communication
- Cross-functional team leadership
- Effective teamwork
Accomplishments
- Project Managed Westrock Coffee response to 2025 Tariffs
- Contributed to Project Management team for Westrock Coffee Conway Facility (2023-2024)
- Project Manage Westrock HQ move (2023)
- EMT and First Aid certified (2014).
Affiliations
- Member, Kappa Sigma Fraternity, 2009 to 2011
Timeline
Technical Sales Lead
Westrock Coffee
04.2024 - 01.2026
Project Manager
Westrock Coffee
09.2022 - 04.2024
Customer Service Lead
Westrock Coffee
07.2020 - 09.2022
Solutions Specialist
Verizon Wireless
10.2016 - 07.2020
Customer Service Representative, Technical Support
Verizon Wireless
10.2013 - 10.2016
Chief Scribe
ScribeNow
01.2011 - 10.2013
Business Administration
Strayer University
High School Diploma -
Little Rock Christian Academy