Ryan Ciak
Little Rock,AR
Summary
Knowledgeable Solutions Specialist seeking a Solutions Manager position with Verizon Wireless. Well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
15
15
years of professional experience
Work History
Technical Sales Lead
Westrock Coffee
Little Rock, AR
04.2024 - 01.2026
- Previewed and analyzed new sales opportunities introduced to the business by the sales team.
- Developed training programs for new sales representatives, enhancing product knowledge and customer engagement skills.
- Analyzed market trends to identify opportunities for growth and expansion.
- Fostered strong relationships with key clients, resulting in increased loyalty and repeat business.
Project Manager
Westrock Coffee
Little Rock, AR
09.2022 - 04.2024
- Developed and monitored project schedules.
- Implemented risk management strategies to mitigate potential project obstacles.
- Coordinated with stakeholders to align project goals with business objectives.
- Facilitated regular project status meetings, ensuring clear communication across teams.
Customer Service Lead
Westrock Coffee
Little Rock, AR
07.2020 - 09.2022
- Led customer service team to resolve customer issues and improve customer experiences.
- Developed training programs for new staff to improve service quality and operational knowledge.
- Implemented process improvements that reduced response times for customer inquiries.
- Monitored performance metrics to ensure team achieved service level agreements consistently.
Solutions Specialist
Verizon Wireless
Little Rock, AR
10.2016 - 07.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Balanced and organized cash register by handling cash
- Worked to build relationships with customers and built potential for additional sales
Customer Service Representative, Technical Support
Verizon Wireless
Little Rock, AR
10.2013 - 10.2016
- Entered customer interaction details into Verizon software and tools to track requests, document problems and record solutions offered
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting tools to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Implemented company policies and procedures, including health, safety and security
- Offered advice and assistance to customers, paying attention to special needs or wants
Chief Scribe
ScribeNow
Little Rock, AR
01.2011 - 10.2013
- Prepared data by compiling and sorting information
- Used numerous medical software to prepare reports, correspondences and other required documentation
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Helped to organize client's schedule and plan appointments
- Responsible for learning complex playbook, attending daily meetings and self-study of upcoming solutions
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
- Measured team performance and reported metrics to leadership team members
- Achieved client confidence and protected operations by keeping information confidential
Education
Business Administration
Strayer University
Washington, DC2023
High School Diploma -
Little Rock Christian Academy
Little Rock, AR2007
Skills
- Adaptable
- Sale expertise
- Goal-oriented planning
- Order processing
- Relationship building
- Performance improvement
- Problem solving
- Staff training
- Records management
- Systems and software programs
- Multitasking
- Strategy implementation
- Positioning
- Verbal and written communication
- Cross-functional team leadership
- Effective teamwork
Accomplishments
- Project Managed Westrock Coffee response to 2025 Tariffs
- Contributed to Project Management team for Westrock Coffee Conway Facility (2023-2024)
- Project Manage Westrock HQ move (2023)
- EMT and First Aid certified (2014).
Affiliations
- Member, Kappa Sigma Fraternity, 2009 to 2011
Timeline
Technical Sales Lead
Westrock Coffee
04.2024 - 01.2026
Project Manager
Westrock Coffee
09.2022 - 04.2024
Customer Service Lead
Westrock Coffee
07.2020 - 09.2022
Solutions Specialist
Verizon Wireless
10.2016 - 07.2020
Customer Service Representative, Technical Support
Verizon Wireless
10.2013 - 10.2016
Chief Scribe
ScribeNow
01.2011 - 10.2013
Business Administration
Strayer University
High School Diploma -
Little Rock Christian Academy