Ryan Clapper
Simi Valley,CA
Summary
Accomplished Commercial Sales Manager with a proven track record at Advance Auto Parts, adept in fostering client relationships and driving long-term growth. Skilled in customer service and strategic sales initiatives, achieving consistent sales targets and enhancing brand loyalty. Expert in team mentoring and upselling, successfully increased profits by 100 percent Y.O.Y sales increases. 500,000.00 increase over previous years sales.
Overview
12
12
years of professional experience
Work History
Commercial Sales Manager
Advance Auto Parts
09.2023 - Current
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Increased company profit Number% through upselling packages to corporate groups.
- Expanded market share through the identification of new business opportunities and partnerships.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
Commercial Sales Manager
Auto Zone Auto Parts
12.2022 - 09.2023
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Increased company profit Number% through upselling packages to corporate groups.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
Assistant Store Manager
Pep Boys Auto Parts & Service
09.2019 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
General Store Manager
Orielly Auto Parts
07.2013 - 08.2019
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
Education
Associate In Radiology Technician - Medical Physiology
Moorpark College
Moorpark, CASkills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
Timeline
Commercial Sales Manager
Advance Auto Parts
09.2023 - Current
Commercial Sales Manager
Auto Zone Auto Parts
12.2022 - 09.2023
Assistant Store Manager
Pep Boys Auto Parts & Service
09.2019 - 11.2022
General Store Manager
Orielly Auto Parts
07.2013 - 08.2019
Associate In Radiology Technician - Medical Physiology
Moorpark College
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