Angela M. Warren
Ft. Worth
Summary
A servant leader with a high ethical compass and consistent record of leading by example to maintain the company's vision.
Overview
14
14
years of professional experience
Work History
Licensed Health Insurance Agent/Broker
Health Plan One
06.2021 - Current
- Follow strict scripting, set appointments, gather information, follow HIPPA laws, and enroll into new health plan
- Health Insurance sales, team development and trainings, customer service, develop leads, identify customer needs and wants and market appropriate plans
General Lines Life and Health Insurance Agent
American National Insurance
12.2019 - 06.2021
- Calculated quotes and educated potential clients on insurance options, life insurance sales, tracked the progress of all outstanding insurance proposals, client retention, new business and cross sell, team development, business development, customer service, schedule appointments, develop leads, identify customer needs and market appropriate products and services
Human Resource/Office Manager
Trinity Armored Security
07.2019 - 10.2019
- Sorted Job Applications, vetted candidates and recommended individuals for key positions
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
- Answered employee questions that pertained to health benefits and options in person, over the phone and by email
- Worked with HR management to devise and update policies based on changing industry and social trends
- Prepared and maintained accurate employment records for 50-member staff at Armored Car/Security operation
- Handled employees conflicts efficiently while following all company procedures
- Oversaw the benefits enrollment process by answering questions and assisting employees with login details
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures
- Build and developed lasting relationships with employees, peers, upper management and outside vendors
Call Center Representative
United Specialty Advertising
10.2018 - 05.2019
- High quality outbound sales associate with extensive knowledge
- Maintain strong personal relationships with customers
- Personal business Motto: "Earning customer satisfaction and trust makes for a loyal repeat customer, consistency is key"
- Great Communication
- Ability to work under pressure
- Adaptability and able to build Rapport quickly
Delivery Driver
Fedex - Chaunches Inc.
08.2017 - 10.2018
- Vehicle Inspection, loading and unloading, security and efficient pickup and delivery of customer packages
- Contacted customers prior to delivery to coordinate delivery times
- Directed efficient product loading and checked load balance to prevent on the road incidents
- Satisfied record keeping demands with accurate invoicing, shipping and paperwork coordination and daily logs outlining field activities
- Obtained signatures needed to complete and process all paperwork efficiently
Office Manager
Ft. Worth Nutrition
01.2015 - 08.2017
- Managed a team of 100 professionals
- Surpassed revenue goals in four consecutive quarters
- Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance
- Planned meetings, and prepared events, conference rooms
City Pool Manager
Irion County City Pool
04.2013 - 08.2015
- Monitored multiple databases to keep track of company inventory
- Trained 5-7 new employees Spring and Summer
- Worked as a team leader performing Cashier duties, product assistance and cleaning
- Kept up with State and City compliance code and conduct
- Summed up hours to turn in to payroll for team members
- Answered phone, conducted meetings and monthly trainings
Front Desk Receptionist
Port of Play
11.2010 - 12.2011
- Screened and verified visitors for identification credentials and purpose of safety visits to maintain security of personnel and office environment
- Managed and controlled office supply inventory to endure timely ordering or requisition of depleted or low-level stock
- Complied and produced documents and reports and filed, copied or faxed required paper to appropriate parties
Education
Certified Nurses Aid -
Clatsop Community College
Astoria, ORHuman Resource Training -
Pryor Learning and Solutions
Ft.Worth, TXSkills
- Efficient 10 key operator
- MS Excel
- MS Word
- MS Office
- MS Power Point
- Type 40-50 Words per minute
- Time Management Skills
- Customer Service
- Management
- MS Teams
- Google Docs
Languages
English
Full Professional
Timeline
Licensed Health Insurance Agent/Broker
Health Plan One
06.2021 - Current
General Lines Life and Health Insurance Agent
American National Insurance
12.2019 - 06.2021
Human Resource/Office Manager
Trinity Armored Security
07.2019 - 10.2019
Call Center Representative
United Specialty Advertising
10.2018 - 05.2019
Delivery Driver
Fedex - Chaunches Inc.
08.2017 - 10.2018
Office Manager
Ft. Worth Nutrition
01.2015 - 08.2017
City Pool Manager
Irion County City Pool
04.2013 - 08.2015
Front Desk Receptionist
Port of Play
11.2010 - 12.2011
Human Resource Training -
Pryor Learning and Solutions
Certified Nurses Aid -
Clatsop Community College