Ryan Clemont
Roanoke,Virginia
Summary
To seek employment with an agency so that I may be an asset to them. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
26
26
years of professional experience
Work History
Independent Insurance Agent
Self-employeed
Roanoke, VA
03.2017 - Current
- Develop and implement comprehensive insurance plans for clients according to their individual needs.
- Assess customer risk levels and recommended appropriate coverage options.
- Conduct research to identify competitive rates and benefits offered by other providers.
- Provide customers with information regarding plan features, pricing, and availability.
- Educate customers on the importance of maintaining adequate insurance coverage.
- Ensure compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolve customer complaints in a timely manner to maintain high satisfaction levels.
- Maintain accurate records of all insurance transactions using computer software systems.
Customer Care Representative
Elevance Health
Roanoke
07.2022 - 05.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Delivered customer support to high call load each shift.
Insurance Agent
National Life Group
Roanoke, VA
11.2018 - 08.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted market research to identify potential new products and services.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Prepared quotes for prospective customers based on their individual needs.
Program Coordinator
Celebration Church Of God
Roanoke, VA
09.2013 - 03.2020
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Ensured timely completion of project deliverables within budget constraints.
- Prepared reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Scheduled and developed program activities in accordance with program needs.
Owner/Operator
Shekinah Glory Residential and Commercial Cleaning
Roanoke, IN
06.2013 - 07.2018
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Scrubbed walls to remove dirt and grime.
- Maintained cleaning equipment in good working condition.
- Sanitized all high-touch areas using approved chemicals.
- Responded promptly to customer requests for cleaning services.
- Performed weekly deep cleanings of restrooms and other common areas.
- Transported heavy materials between job sites using company vehicles.
- Disinfected furniture and equipment after use by customers or staff.
- Inspected rooms for damages before beginning work on them.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Recorded daily activities accurately in logbooks provided by management.
- Ensured all products used were safe for use around children or pets.
Senior Program Director
St. Johns Community Youth Program
Roanoke, VA
02.2004 - 06.2010
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Ensured timely completion of project deliverables within budget constraints.
- Prepared reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Scheduled and developed program activities in accordance with program needs.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
Site Director
YMCA Magic Place
Roanoke, VA
09.1998 - 06.2008
- Developed and implemented strategies to maximize efficiency of operations.
- Provided guidance, direction, and support to ensure completion of projects on time and within budget.
- Monitored daily activities of site personnel to ensure quality assurance standards were met.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Maintained accurate records of all financial transactions related to the site's operations.
- Resolved conflicts between personnel in a timely manner while maintaining professional demeanor.
Education
Core Classes -
Virginia Western CC
01.2009
English/MS Classes -
NBS
01.2008
GED -
Roanoke City
01.2004
9th-12th grade -
Wheeling Park HS
01.1994
Skills
- Verbal Communication
- Work well with others
- Organizational Skills
- People Skills
- Time Management
- Ability to diffuse irate clients
- Team Player
- Customer follow-up
- Client Retention
- Customer Service
- Leads Prospecting
- Business Planning
- Upselling
- Life Insurance
- Policy Knowledge
Timeline
Customer Care Representative
Elevance Health
07.2022 - 05.2023
Insurance Agent
National Life Group
11.2018 - 08.2021
Independent Insurance Agent
Self-employeed
03.2017 - Current
Program Coordinator
Celebration Church Of God
09.2013 - 03.2020
Owner/Operator
Shekinah Glory Residential and Commercial Cleaning
06.2013 - 07.2018
Senior Program Director
St. Johns Community Youth Program
02.2004 - 06.2010
Site Director
YMCA Magic Place
09.1998 - 06.2008
Core Classes -
Virginia Western CC
English/MS Classes -
NBS
GED -
Roanoke City
9th-12th grade -
Wheeling Park HS
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