Ryan Cloninger
Charleston,SC
Summary
Top 1% territory sales manager with a proven track record of consistently achieving company goals through dedicated and organized practices. Excels under pressure and adapts to new situations and challenges to enhance the organizational brand. Over 14 years of managerial experience, including 8 years with Tidi Products, responsible for generating $5.3 million in revenue. Recognized as the national territory sales manager of the year in 2017, 2019, and 2020 before being promoted to strategic account manager. Committed to mentoring and motivating team members to surpass company objectives.
Overview
16
16
years of professional experience
Work History
Strategic Health Care Manager
TIDI Products LLC
10.2021 - Current
- Manage and grow ACC Sales division in Southeast US region
- Delivered cost savings by negotiating contracts for telecommunications services and hardware purchases.
- Managed vendor relationships for procurement, installation, and support of networking equipment and services.
- Use strategic negotiation techniques and sales strategies to build on existing 5.2-million-dollar territory
- Use advanced applications and metrics to provide quarterly and annual business plans
- Deliver on sales goals and quotas through means of creative negotiation proposals
- Build and execute marketing strategic product initiatives with internal divisions
- Deliver superior service to customers by communicating persuasively, and acting diligently
- Assist current and new customers with education on ACC product line within person and virtual presentations through excel and PowerPoint application.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Territory Manager
TIDI Products LLC
01.2016 - 02.2020
- Established and maintained 94 accounts, expanding territory by $2,307,000.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 23% or higher.
- Carefully analyzed data to determine most effective sales strategies.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Enhanced overall market share within assigned region by strategically expanding product range offered.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Mentored junior sales team members, sharing best practices and fostering a positive work environment.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to customers
- Drove sales efficiency through data-driven decision-making processes based on accurate reporting and analysis of key performance metrics.
- Negotiated favorable contract terms on behalf of the company that resulted in cost savings while maintaining high levels of service quality.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Fostered strong relationships with distributors and other channel partners to ensure smooth supply chain operations and timely product delivery.
- Increased sales growth by developing strategic plans for territory expansion and relationship building with key clients.
- Generated new business leads through targeted prospecting techniques and strong networking skills.
- Facilitated successful product launches by coordinating efforts between marketing, product development, and sales teams.
- Boosted client satisfaction rates by addressing concerns promptly and implementing solutions tailored to their specific needs.
- Expanded market share by identifying opportunities, conducting competitor analysis, and tailoring product offerings to meet customer needs.
- Retained key accounts through diligent relationship management, understanding client needs, and ensuring timely delivery of services.
- Developed detailed annual budgets for assigned territory that aligned with corporate objectives while managing expenses carefully throughout the year.
- Collaborated with cross-functional teams to develop comprehensive marketing campaigns that increased brand visibility in the assigned territory.
- Implemented a territory-wide CRM system to track customer interactions, resulting in improved sales processes and more accurate forecasting.
- Implemented innovative incentive programs for team members which led to higher motivation levels resulting in improved productivity.
- Leveraged industry knowledge to provide valuable insights into market trends that informed company strategy and planning initiatives.
- Exceeded revenue targets through effective account management and implementation of successful sales strategies.
- Improved overall team performance by providing regular coaching, mentoring, and training to junior territory managers.
- Contributed to overall business strategy as a member of the senior leadership team responsible for setting organizational goals and objectives.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Built lasting rapport with customers by delivering exceptional presentations that demonstrated product value propositions effectively.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Joint Reconstruction Territory Manager
Johnson & Johnson- Depuy Synthes, DC Medical Division
03.2015 - 03.2016
- Promote and retain recon sales in Atlanta area
- 3-person team managing 10.5-million-dollar territory
- Responsible for 800k surgeon conversion in May
- Shoulder Recon
- Responsible for 500k surgeon conversion August, Attune knee
- Promote sells with business meetings: lunch, dinner, cadaver courses
- Promote HCP relationships using responsible reliable 100% case coverage.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Reconstruction and Trauma Representative
Stryker Orthopedics South Florida Agency
08.2013 - 03.2015
- Managed and serviced 2.3-million-dollar territory- 11% growth in 2014
- Promoting new business relationships with surgeons and hospitals
- Retaining current relationships and hospital business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Sales Associate
Stryker Orthopedics South Florida Agency
01.2012 - 08.2013
- Outstanding customer service through 100% case coverage and product knowledge
- Assisting and articulating specifications in the OR on all products
- Manages and operates own territory in both trauma and reconstruction
- Earned and solidified the business of 2 key surgeons
- Associate Rep
- Of the Year.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Representative
Yodle Incorporated
01.2011 - 06.2011
- MVP of Sales Training Class
- Net earnings over $75,000
- Prospecting and networking, consulting business owners nationwide
- Executing a variety of closing strategies depending upon client personalities.
Sales Consultant & Hearing Conservation Specialist
The Audiology Center
08.2008 - 12.2010
- Acquired 56 new industrial accounts (2008-2009)
- 80% revenue increase (2008-2009
- Largest annual gain in company history)
- 95% customer return on annual slide report (2008-2009)
- Fiscal year revenue increase of 25% (2009-2010)
- Strategize new business plans to adapt to slowing economy
- Create and implement new ideas to diversify in a competitive market
- Reflect an adaptive attitude and professional demeanor, while gaining experience in the industrial market
- Superior communication skills acquired through use of various business applications and sales techniques
- Ability to adapt and engage different personality types, while demonstrating a professional attitude
- Utilizing intense and detailed scheduling tactics on daily basis to ensure efficiency
- Schedule and conduct hearing screenings, while demonstrating a professional approach
- Maintain and drive revenue in market with various sales techniques.
Education
Bachelor of Science - Hotel, Sport, Retail Mgmt.
University of South Carolina
Columbia05.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Negotiation
- Decision-Making
- Effective Communication
- Problem-Solving
- Excellent Communication
- Staff Training
- Problem-solving aptitude
- Self Motivation
Accomplishments
- Achieved 2020 Territory manager of the year award by overachieving quota by 48%
- Achieved 2019 Territory Manager of the year award in by overachieving quota by 37%
- Achieved 2017 Territory manager of the year award, by overachieving my quota by 103%
Timeline
Strategic Health Care Manager
TIDI Products LLC
10.2021 - Current
Senior Territory Manager
TIDI Products LLC
01.2016 - 02.2020
Joint Reconstruction Territory Manager
Johnson & Johnson- Depuy Synthes, DC Medical Division
03.2015 - 03.2016
Reconstruction and Trauma Representative
Stryker Orthopedics South Florida Agency
08.2013 - 03.2015
Sales Associate
Stryker Orthopedics South Florida Agency
01.2012 - 08.2013
Sales Representative
Yodle Incorporated
01.2011 - 06.2011
Sales Consultant & Hearing Conservation Specialist
The Audiology Center
08.2008 - 12.2010
Bachelor of Science - Hotel, Sport, Retail Mgmt.
University of South Carolina
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