Ryan Cloninger
Charleston,SC
Summary
Top 1% territory sales manager consistently achieving company goals through dedicated and organized practices. Thrives under pressure and adapts quickly to new situations and challenges, always striving to enhance the organizational brand. With over 14 years of experience in territory management, decisions are based on consistent honesty and prioritize the values of fortitude and determination. Firmly believes that a team built on accountability is greater than any competitor. By fostering trust, a revered and impenetrable unit capable of changing a company's culture can be created. Accomplished Strategic Healthcare Manager with a proven track record at TIDI, enhancing territories by over $5.2 million through expert negotiation and sales strategies. Spearheaded a SAM team to exceed sales by $386,000, demonstrating exceptional team leadership and complex problem-solving abilities. Achieved consistent growth rates above 23%, showcasing unparalleled decision-making and effective communication skills. Recognized as National Territory Sales Manager of the Year in 2017, 2019, and 2020 before being promoted to strategic account manager. Committed to mentoring and motivating team members to surpass company objectives.
Overview
13
13
years of professional experience
Work History
Strategic Healthcare Manager
TIDI
2021.10 - Current
- Used strategic negotiation techniques and sales strategies to build on existing $5.2 million territory.
- Led SAM team (4) from PYTD sales over $386,000.
- Enhanced customer satisfaction by resolving disputes promptly, maintain open communication, ensure high-quality service delivery.
- Accomplishes multiple tasks within established timeframes.
- Facilitated team brainstorming sessions that lead to innovative solutions for long-standing operational challenges.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to
meet and exceed customer expectations.
Senior Territory Manager
TIDI
2016.04 - 2021.10
- Established and maintained 94 accounts, expanding territory by $2,307,000-exceeded revenue targets through effective account management and implementation of successful sales strategies.
- Built lasting rapport with customers by delivering exceptional presentations that demonstrated product value propositions effectively.
- Monitored competitor activities, data and industry trends within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Motivated and mentored sales employees to enhance presentation, negotiation, selling techniques and customer relations abilities which significantly increased customer satisfaction ratings.
- Organized trade shows and events within the territory to showcase company products, generating leads and
increasing brand exposure. - Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate
at 23% or higher, enhancing overall market share - Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential
opportunities at various stages of development. - Drove sales efficiency through data-driven decision-making processes based on accurate reporting and
analysis of key performance metrics. - Negotiated favorable contract terms on behalf of the company that resulted in cost savings while
maintaining high levels of service quality. - Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize
sales growth. - Fostered strong relationships with distributors and other channel partners to ensure smooth supply chain
operations and timely product delivery.
Joint Reconstruction Territory Manager
DePuy Synthes, Johnson & Johnson
2015.03 - 2016.03
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships by promoting and retaining reconstruction sales in Atlanta area, managing a $10.5 million territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts, May 2015 $800K and August $500K surgeon conversions.
- Trained and mentored sales representatives in sales techniques and strategies and led cadaver courses.
Reconstruction and Trauma Representative
Stryker Orthopedics
2013.08 - 2015.03
- Managed $2.3 million territory among surgeons and hospitals, responsible for 11% growth in 2014.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Sales Associate
Stryker Orthopedics
2012.01 - 2013.08
- Provided outstanding customer service through 100% case coverage and product knowledge.
- Assisted and articulated specifications in the OR on all products.
- Earned Associate Representative of the Year
- Built relationships with customers to encourage repeat business by building rapport and loyalty and provided exceptional customer service.
Education
Bachelor of Science - Hotel, Sport, And Retail Management
University of South Carolina
Columbia, SC05.2008
Skills
- Time Management
- Complex Problem-Solving
- Excellent and Effective Communication
- Training and mentoring
- Self Motivation
- Sales Techniques
- Negotiation
- Decision-Making
- Team Leadership
Timeline
Strategic Healthcare Manager
TIDI
2021.10 - Current
Senior Territory Manager
TIDI
2016.04 - 2021.10
Joint Reconstruction Territory Manager
DePuy Synthes, Johnson & Johnson
2015.03 - 2016.03
Reconstruction and Trauma Representative
Stryker Orthopedics
2013.08 - 2015.03
Sales Associate
Stryker Orthopedics
2012.01 - 2013.08
Bachelor of Science - Hotel, Sport, And Retail Management
University of South Carolina
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