Ryan Cloutier
Sun Prairie,WI
Summary
Results-driven Assistant Manager recognized for enhancing productivity and ensuring efficient task execution. Expertise in team leadership, operational management, and delivering exceptional customer service. Proven ability in communication, problem-solving, and time management to foster smooth operations and cultivate positive team dynamics. Aspires to leverage these skills to drive organizational success and elevate customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mr. Splash Car Wash
Madison, WI
10.2019 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
Supervisor
Burger King
Sun Prairie, WI
06.2017 - 10.2019
- Trained new employees on company policies and procedures.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed proper techniques when preparing menu item ingredients.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Made meals in accordance with company standards and requirements.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Monitored temperatures of prepared food and cold-storage areas.
Assistant Manager
Marco Pizza
Sun Prairie, WI
02.2013 - 06.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Executed proper techniques when preparing menu item ingredients.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Made meals in accordance with company standards and requirements.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Used standardized recipes and other instructions to prepare food.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Education
High School Diploma -
DeForest Highschool
De Forest, WI06-2007
Skills
- Sales monitoring
- Scheduling and planning
- Time management
- Inventory management
- Employee supervision
- Money handling
- Customer service and satisfaction
- Cooking
- Contamination prevention
- Sanitation
- Food handling
- ServSafe certified
Affiliations
- Video Games
- Anime
- Love animals
Certification
- servsafe
References
References available upon request.
Timeline
Assistant Manager
Mr. Splash Car Wash
10.2019 - Current
Supervisor
Burger King
06.2017 - 10.2019
Assistant Manager
Marco Pizza
02.2013 - 06.2017
- servsafe
High School Diploma -
DeForest Highschool
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