Ryan Collins
Tonawanda,NY
Summary
Dynamic professional with a proven track record at Gerber Collision, and Starbucks, enhancing inventory management and customer satisfaction. Skilled in Microsoft Office and adept at fostering vendor relations, I've significantly improved operational efficiency. My enthusiastic approach and commitment to staff training have driven success, making me a valuable asset to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parts Manager
Gerber Collision
West Seneca, NY
09.2022 - Current
- Created reports to track inventory usage and performance metrics.
- Utilized parts management software for inventory tracking and order processing.
- Submitted reports to and reviewed reports with supervisor.
- Maintained records of all incoming and outgoing invoices.
- Performed data entry tasks such as entering invoice details into an automated system.
- Reviewed purchase orders for correctness before entering invoices.
- Organize parts to go to proper locations related to work orders
Customer Service Representative
Tesla
Buffalo, NY
04.2022 - 09.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Conducted regular follow-up calls with customers after resolving their issues.
Barista
Starbucks
Williamsville, NY
02.2019 - 04.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed cash register and processed transactions with accuracy and integrity.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked product displays based on demand and projected sales.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Opened store daily and ensured all safety protocols were followed.
Supervisor
Tim Hortons
Tonawanda, NY
06.2017 - 10.2018
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Identified needs of customers promptly and efficiently.
- Complied with company policies, objectives and communication goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Prepared workstations with ingredients and tools to increase efficiency.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Promoted positive team morale by encouraging collaboration among staff members.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Resolved customer complaints in a polite and professional manner.
- Arranged merchandise and built eye-catching displays to increase sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Tonawanda High School
Tonawanda, NY06-2018
Skills
- Improving customer satisfaction
- Sales promotion
- Product promotion
- Inventory auditing
- Staff training
- Vendor relations
- Customer service
- Invoice processing
- Inventory management
- Data management
- Microsoft office
Certification
- Welding Certifications in Stick, Mig, and Tig Welding
Accomplishments
- Received "Partner of the Quarter" at Starbucks
- Third Place winner in CO2 car racing in Tec Wars
Affiliations
- Participated in charity events including Christmas for Kids
- Event orginzing
Timeline
Parts Manager
Gerber Collision
09.2022 - Current
Customer Service Representative
Tesla
04.2022 - 09.2022
Barista
Starbucks
02.2019 - 04.2022
Supervisor
Tim Hortons
06.2017 - 10.2018
High School Diploma -
Tonawanda High School
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