Overview
Work History
Education
Skills
Timeline
Generic

Ryan Conrad

Granite Bay,CA

Overview

15
15
years of professional experience

Work History

Community Manager

Greystar
12.2024 - Current
  • Provides input into the development of budget for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that predict performance.
  • Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, and preparing and reviewing monthly financial status reports.
  • Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
  • Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
  • Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
  • Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
  • Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
  • Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
  • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

Portfolio Assistant Community Manager

Lewis Group
06.2024 - 12.2024
  • Managed sales processes and community operations across various Lewis Group properties.
  • Provided consistent leadership to Leasing, Maintenance, and Grounds-keeping staff through hiring and motivation.
  • Supervised sales, leasing, and marketing activities to drive community engagement.
  • Prepared and analyzed budget and occupancy reports to inform financial decisions.
  • Promoted resident satisfaction through effective follow-through and team leadership.
  • Utilized company software, including OneSite, MS Office, and for operational efficiency.

Community Manager Rover

First Pointe Management Group
02.2023 - 06.2024
  • Executed building policies and procedures consistently across company portfolio.
  • Facilitated tenant communications, addressing concerns and resolving issues efficiently.
  • Performed quarterly market surveys to guide effective marketing efforts.
  • Negotiated leases, created abstracts, and managed tenant transitions comprehensively.
  • Compiled thorough reports on financial performance and operational budgets.
  • Managed vendor contracts and oversaw capital improvement projects from start to finish.
  • Supported struggling properties by stepping in as Community Manager when required.

Sales Consultant / Vehicle Upgrade Program Director

Bud Clary Volkswagen
10.2022 - 02.2023
  • Began working for Auburn Volkswagen October 1, 2022 as a sales consultant. Consistently met or exceeded sales goals and was given additional responsibility of helping to set up the new vehicle upgrade program as a means of increasing overall sales.
  • Left company to be closer to family in CA.

Community Manager

ConAm Management
02.2022 - 09.2022
  • Managed 220 unit community in West Seattle.
  • Responsible for building and training the property team, marketing the property, overseeing and maintaining the budget, and all operational tasks to help the property thrive.
  • Was often asked to float within the property portfolio at understaffed or underperforming properties.

Community Director

FPI Management, Inc
02.2019 - 02.2022
  • Managed communities ranging in size from 233 units through 440 units. Responsible for building and training the property team, marketing the property, overseeing and maintaining the budget, and all operational tasks to help the property thrive. Was often asked to float within the Oakmont Properties portfolio at understaffed or underperforming properties both in CA and NV.
  • Handled 3 property sales for Oakmont Properties and also served on due diligence team for new acquisitions.
  • 2021 Manager of the Year nominee. (1 of 4)

Community Manager

MG Properties Group
10.2016 - 02.2019
  • Managed communities ranging in size from 168 units to 320 units; Both conventional and also 55+ senior living.
  • Responsible for building and training the property team, marketing the property, overseeing and maintaining the budget, and all operational tasks to help the property thrive.
  • Left MG Properties because my property was sold and I decided to move home to Sacramento, CA in order to be closer to family.

Leasing Consultant / Community Manager

Garden Communities
06.2015 - 10.2016
  • Began career with Garden Communities as a leasing consultant at a 1500 unit community in San Diego. Was asked to temporarily manage a 132-unit community, which turned into an official promotion after 6 months.
  • Was recruited by former Garden Communities Regional Manager, now working at MG Properties, to join her team.

Account Manager

PC Housing
09.2014 - 06.2015
  • Corporate housing. Worked as an account manager helping my clients find short-term housing solutions throughout the United States for their employees within the budget provided by the client.
  • Was responsible for handling the client experience from start to finish including satisfying any client needs or requests.

Leasing Consultant

Equity Residential
08.2010 - 09.2014
  • Worked for Equity Residential as a leasing consultant in both Huntington Beach and San Diego at properties ranging in size from 133 units through 750 units.
  • Played a large role in garnering Property of the Year award in 2012 for our work at Ocean Crest in Solana Beach, CA.

Education

Associate of Arts - Business Administration And Management

American River College
Sacramento, CA

High School Diploma -

Mira Loma
Sacramento, CA
06.1999

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Resident relations
  • Employee performance management
  • Staff training
  • Financial budgeting and reporting
  • Property management
  • Operations management
  • MS office suite
  • Property tours and inspections
  • Vendor management
  • Relationship building
  • Leasing and sales
  • Conflict resolution
  • Maintenance oversight
  • Daily operations oversight
  • Schedule planning
  • Online advertising
  • Customer relationship management
  • Payment processing
  • Employee recruitment
  • Staff management
  • CRM software
  • Client service and support
  • Multilingual communication
  • Administrative support
  • Team Training
  • Contract negotiation
  • Sales support
  • Property tours
  • Web analytics
  • Promotional planning
  • Workplace safety
  • Price structuring
  • Expertise in Yardi and RealPage OneSite
  • Business development
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Adaptability and flexibility
  • Analytical thinking
  • Strategic planning
  • Digital marketing
  • Project management
  • Crisis management
  • Data analysis
  • Market research
  • Social media management
  • Event planning
  • Trend analysis
  • Reporting and metrics
  • Income and expense management
  • Policy administration
  • Apartment inspections
  • Interior renovations
  • Budget preparation

Timeline

Community Manager

Greystar
12.2024 - Current

Portfolio Assistant Community Manager

Lewis Group
06.2024 - 12.2024

Community Manager Rover

First Pointe Management Group
02.2023 - 06.2024

Sales Consultant / Vehicle Upgrade Program Director

Bud Clary Volkswagen
10.2022 - 02.2023

Community Manager

ConAm Management
02.2022 - 09.2022

Community Director

FPI Management, Inc
02.2019 - 02.2022

Community Manager

MG Properties Group
10.2016 - 02.2019

Leasing Consultant / Community Manager

Garden Communities
06.2015 - 10.2016

Account Manager

PC Housing
09.2014 - 06.2015

Leasing Consultant

Equity Residential
08.2010 - 09.2014

Associate of Arts - Business Administration And Management

American River College

High School Diploma -

Mira Loma

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Ryan Conrad