Ryan Conte
Bridgeport,CT
Summary
- Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
-Resourceful candidate eager to utilize technical and mechanical skills. Adept at identifying and solving problems with good understanding of electrical systems, troubleshooting and repair. Flexible and adaptable with physical stamina to work in demanding environments.
Overview
17
17
years of professional experience
Work History
Electrical Apprentice
Super K Electric
09.2021 - 09.2023
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
- Optimized work readiness with organized tools and spaces.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Repaired systems, replaced malfunctioning parts and supported electrical installations.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Inspected electrical systems, equipment and components to identify hazards and defects.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Connected wires to circuit breakers, transformers or other components.
- Troubleshot and repaired malfunctioning systems and components.
- Installed ground leads and connected power cables to equipment.
- Examined electrical units for loose connections and broken insulation.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
- Instructed customers on proper use and safety of electrical systems and equipment.
Store Manager
GameXchange
03.2018 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Manager
Vans (VF corporation)
05.2016 - 03.2018
- Customer Service
- Loss Prevention
- Store Operations
- Accurate Cash Handling
- Conflict Resolution Skills
- Generated Repeat Business
- Professional Customer Interactions
- Cash Receipts
- Inventory Control
- Weekly Schedules
Store Manager
Gamestop
06.2011 - 05.2016
- Promoted from Senior Game Advisor (key holder) to Assistant Manager within 1 year.
- Promoted from Assistant Manager to Store Manager within 1 year.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 5 Sales Associates, 3 Senior Game Advisor (key holder) and 1 Assistant Managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Caterer
Chart wells
09.2009 - 10.2010
- Helped with preparation, set-up, and service for catering events
- Assisted diners with obtaining food from buffet/serving table as needed.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Cleaned and organized eating, service, and kitchen areas
- Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at a busy cafeteria.
- Responsible for the plating of desserts.
Instocks Team Member
Target
07.2007 - 04.2008
- Completed stock orders and managed inventory levels.
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Led merchandise selection, pricing, planning and marketing.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Anticipated consumer buying patterns to create a purchase and inventory plan.
Skateboarding Instructor
YMCA
06.2006 - 08.2006
- Exhibited sound judgment while executing coaching responsibilities and functions.
- Developed game plans and adjusted them according to various situations.
- Taught a range of sport-specific skills in a clear, safe manner.
- Acted as a positive role model for participants and in the community.
- Developed guidelines for injury prevention.
Education
High School Diploma - undefined
Spalding High School
Griffin, GA2005
Skills
- POS systems
- Merchandising
- Bank deposit procedures
- Store displays
- Staff training and development
- Opening and closing procedures
- Customer service-oriented
- Power Tool Operation
- Construction Support
- Site Preparation
- Electrical Repair
- Blueprint Reading
- Electrical Installation
- Equipment Assembly
- OSHA Requirements
- Problem-Solving
- Manual Dexterity
- Crew Leadership
- Dependable and Responsible
- Heavy Lifting
- Time Management
- Adobe Photoshop
- Adobe Premier
- Social Media Promotion
- SEO optimization
Timeline
Electrical Apprentice
Super K Electric
09.2021 - 09.2023
Store Manager
GameXchange
03.2018 - 04.2020
Assistant Manager
Vans (VF corporation)
05.2016 - 03.2018
Store Manager
Gamestop
06.2011 - 05.2016
Caterer
Chart wells
09.2009 - 10.2010
Instocks Team Member
Target
07.2007 - 04.2008
Skateboarding Instructor
YMCA
06.2006 - 08.2006
High School Diploma - undefined
Spalding High School
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