Ryan Contreras
Flagstaff,AZ
Summary
With a proven track record at Bun Huggers, I excel in bar management and customer service, enhancing team productivity through effective staff training and leadership. My expertise in inventory management and commitment to health and safety standards have significantly improved customer satisfaction and operational efficiency. I have worked effectively in several kitchens learning skills Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Retail Merchandiser
Goodwill
12.2024 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Bar Manager
Bun Huggers
02.2018 - 05.2024
- Enhanced team productivity through effective scheduling and task delegation.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Streamlined inventory management for optimal stock levels and reduced waste.
Bartender
Bun Huggers
01.2016 - 02.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barback
Bun Huggers
01.2014 - 01.2016
- Assisted in setting up and breaking down bar area for special events.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Checked ID cards and verified bar guests were of legal age.
- Learned how to make wide variety of mixed drinks.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered food to customers at bar and tables.
- Restocked ice, condiments, and snacks.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Operated POS system to collect payments from customers.
Prep Cook
Natural Grocers
06.2012 - 06.2016
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Trained and assisted new kitchen staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
Line Cook
Radisson
04.2007 - 06.2012
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Flagstaff High School
Flagstaff, AZ06.2005
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Customer relationship building
- Guest interaction
- Outgoing personality
Timeline
Retail Merchandiser
Goodwill
12.2024 - Current
Bar Manager
Bun Huggers
02.2018 - 05.2024
Bartender
Bun Huggers
01.2016 - 02.2018
Barback
Bun Huggers
01.2014 - 01.2016
Prep Cook
Natural Grocers
06.2012 - 06.2016
Line Cook
Radisson
04.2007 - 06.2012
Flagstaff High School
Similar Profiles
Jayden StadlerJayden Stadler
Donor Greeter at GoodwillDonor Greeter at Goodwill
Jasmine ElliottJasmine Elliott
Sales Associate at GoodwillSales Associate at Goodwill
Tenisha LombardTenisha Lombard
Goodwill at GoodwillGoodwill at Goodwill
Quenton WilliamsQuenton Williams
Donor Service Rep at GoodwillDonor Service Rep at Goodwill
Charlotte ParrishCharlotte Parrish
Aide and Student Activity Leader at Flagstaff United School DistrictAide and Student Activity Leader at Flagstaff United School District