Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Cook

Port Huron,MI

Summary

Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 3 years. Solution-focused professional highly-regarded among peers and supervisors in automotive industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.

Overview

11
11
years of professional experience

Work History

Quality Auditor

Dana Incorporated
03.2023 - Current
  • Inspect finished products, verifying they aligned with customer specifications.
  • Maintained cleanliness of work area.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Inspected raw and in-processed materials to determine quality and any not meeting minimum standards.

Customer Service Attendant

AVI Foodsystems
09.2022 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided ongoing guest service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Press Operator

Group Antolin St. Clair
03.2022 - 10.2022
  • Monitoring parts coming off conveyor lines for defects, trimming applicable areas, and applying secondary parts such as clips as necessary
  • Inspected products for clarity, color accuracy and conformance to provided specifications
  • Maintaining cleanliness of work area
  • Keep accurate records of scrap and machine downtimes
  • Train new operators
  • Communicated all safety issues to supervisor
  • Assist with changing out and setup of secondary machinery
  • Stood for duration of 8-hour shift

Traffic Management Specialist

WSP/MDOT
07.2020 - 08.2021
  • Operate multiple different systems and software programs simultaneously to monitor highway systems, CCTV surveillance cameras, and traffic control devices
  • Work alongside U.S Customs and Border Patrol, Canadian Federal Bridge Corporation, and Canadian Border Services Agency to monitor traffic and potential risks on and around Blue Water Bridge
  • Communicate with MDOT Maintenance crews during snow and ice, and repairs needed on and around Blue Water Bridge
  • Monitor traffic on Blue Water Bridge, I-94 and I-69 and adjust traffic flow as needed
  • Answer incoming calls and emails throughout day
  • Post to Twitter hourly regarding travel and wait times for crossing Blue Water Bridge east and west bound
  • Collect data throughout shift for various reports and spreadsheets
  • Help out with any additional work as required by Michigan Department of Transportation
  • Submitting work orders for necessary repairs and maintenance
  • Created training materials to assist new hires

Propane Delivery Driver

Foster Blue Flame Propane
09.2018 - 03.2019
  • Completed on-time deliveries by choosing best and most efficient routes
  • Communicating with office personnel regarding location, delivery times, and added deliveries
  • Skilled with de-escalating upset customers and resolving matters that upholds company standards and customer satisfaction.
  • Averaged 21-24 deliveries daily
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Fostered positive working relationships with regular customers
  • Followed corporate procedures to maintain company and customer data confidentiality
  • Kept detailed mileage and fuel reports to track overall fuel costs
  • Operated vehicle safely in highly congested areas with no traffic violations

Dispatcher

Dean Transportation
04.2018 - 09.2018
  • Assisted management with 30+ employees on 26 different bus routes,
  • Responsible for school bus dispatching, scheduling and Administrative Assistant style duties
  • Scheduling all field trips and sporting events
  • Ensured communication between bus garage and school administration
  • De-escalation of issues with parents and drivers
  • Scheduling new students to bus routes
  • Driving bus routes as necessary
  • Handled surveillance review as necessary
  • Proficient with computers and computer-based programs (Word, Excel, PowerPoint, etc.), familiarity with office equipment, excellent communication skills, excellent attendance history.
  • Calculated hours every week for submitting to payroll department

School Bus Trainer

CDL B, Dean Transportation
03.2017 - 04.2018
  • Conducted 200+ miles of training per trainee, 10-15 hours per week of training in addition to work schedule, and scheduled driver's road test at end of training.
  • Provide hands-on instruction in safe operation of commercial motor vehicle in accordance with local, state and federal regulations
  • Collaborated with supervisor of transportation to discuss department needs and goals
  • Tracked daily driver logs to comply with regulatory standards
  • Developed and implemented training materials and course updates
  • Coordinated training programs and curriculum to train drivers on students with special needs transportation
  • Identified driver training needs to make recommendations to manager
  • Conducted test screenings for driver candidates and tabulated results
  • Taught drivers how to drive, monitor and back up school buses
  • Established goals for courses with organized outlines and detailed lessons
  • Connected instruction to real-world experiences and to drivers' post-licensing goals

Sub C Driver

Dean Transportation
04.2015 - 04.2018
  • Safely and reliably transport and assist students
  • Responsible for Administrative Assistant style duties including communication with parents and schools, answering phone calls from parents and school staff, radio communication with drivers
  • Maintained commercial driver’s license and DOT physical card
  • Drove 800+ miles per week
  • Transported passengers safely to and from school(s)
  • Performed routine maintenance as needed on building and grounds

School Bus Driver

Dean Transportation
02.2013 - 04.2015
  • Safely and reliably transport and assist 10 to 20 student passengers to and from school and field trips when applicable
  • Followed established routes with aid from office staff to safely navigate student pick-up locations while adhering to preset schedules
  • Drove 800+ miles weekly
  • Kept accurate records of fuel and mileage

Education

GED -

Jefferson Adult Learning Center
Port Huron, MI

Skills

  • Product Specifications
  • Quality Standards Adherence
  • Develop Recommendations
  • Operational Efficiency
  • Multitasking Abilities
  • Training and Development
  • Excellent Communication
  • Self-Motivated

Timeline

Quality Auditor

Dana Incorporated
03.2023 - Current

Customer Service Attendant

AVI Foodsystems
09.2022 - 03.2023

Press Operator

Group Antolin St. Clair
03.2022 - 10.2022

Traffic Management Specialist

WSP/MDOT
07.2020 - 08.2021

Propane Delivery Driver

Foster Blue Flame Propane
09.2018 - 03.2019

Dispatcher

Dean Transportation
04.2018 - 09.2018

School Bus Trainer

CDL B, Dean Transportation
03.2017 - 04.2018

Sub C Driver

Dean Transportation
04.2015 - 04.2018

School Bus Driver

Dean Transportation
02.2013 - 04.2015

GED -

Jefferson Adult Learning Center

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Ryan Cook