Ryan Cook
Raccoon,VA
Summary
Dynamic leader with a proven track record at Lowes Home Improvement, excelling in team management and responsive design. Elevated customer satisfaction through innovative problem-solving and efficient task delegation. Skilled in relationship building, I spearheaded initiatives that significantly improved operational efficiency and team performance, demonstrating exceptional training and mentoring capabilities.
Overview
3
3
years of professional experience
Work History
Front End Department Supervisor
Lowes Home Improvment
02.2024 - Current
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Streamlined checkout processes for increased efficiency and improved overall shopping experience.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Fulfillment Lead
Lowes Home Improvment
06.2023 - 02.2024
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly.
- Handled production picking, packing and shipping orders.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
Flooring Sales Specialist
Lowes Home Improvment
01.2022 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Discussed pricing, additional charges, and payment plans during sales process.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Christiansburg High School
Christiansburg, VA05.2017
Skills
- Team Management
- Task Delegation
- Responsive design
- Customer Service
- Problem-solving skills
- Listening Skills
- Relationship building and management
- Training and mentoring
- Goals and performance
- Employee Motivation
- Complaint resolution
- Systems and software expertise
Timeline
Front End Department Supervisor
Lowes Home Improvment
02.2024 - Current
Fulfillment Lead
Lowes Home Improvment
06.2023 - 02.2024
Flooring Sales Specialist
Lowes Home Improvment
01.2022 - 06.2023
High School Diploma -
Christiansburg High School
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