Ryan Courtney
Narberth
Summary
Experienced in software engineering and database development. Knowledgeable in the food and beverage production industry and telecommunications sales. Led SQA efforts for a large VA medical application, ensuring veterans receive necessary medical care. Skilled in effective stakeholder communication and meticulous problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Engineer
Booz Allen Hamilton
02.2021 - Current
- Led the SQA efforts for the PCMM Healthcare Application
- I would test the functionality of the application as new patches were released to ensure everything was working as expected
- I learned the ATI Framework which is used to automate testing
- The framework used Selenium with Java and pushed test results to JIRA
- I am also responsible for putting together the appropriate documentation so that our patch releases can be approved by the VA and be accepted by users
Staff Engineer
Booz Allen Hamilton
04.2021 - 10.2022
- Requirements gathering, analysis and documentation for the RAF project using Jira
- Participated in daily sprint reviews to go over progress and address challenges
- Used Visual Studio for application development using C#
- Data was saved using SQL Server for the backend
- Performed QA testing of software functionality to ensure that fixes were successful, and the site was running properly without error through the execution of test plans using Selenium
- Major Accomplishments: Gathered requirements from the EPA to develop an application to track task orders and funding in Region 3
Software Engineer
J&J Snack Foods
11.2017 - 02.2021
- Developed a front-end program in .NET which allowed nutritional analysts to update and change the packaging and nutritional information of company products and save to the SQL backend
- This program greatly improved efficiency and saved the company money compared with the previous third-party program that was used
- Designing the UX/UI experience for internal users was another responsibility which I undertook
- Made changes/improvements to it based on feedback received
- Developed an approval workflow using Microsoft Adaptive Cards to route nutritional and BOM (bill of materials) changes to company products to management
- Created and maintained nutritional databases for the product portfolio in SQL which were normalized for efficiency to deliver relevant information to users as quickly as possible
- I have experience in setting up Microsoft Azure Cloud and transferring SQL databases to the platform
- Used Azure to deploy and manage other applications that I was involved with developing
- Azure DevOps was used to manage projects and check in code in an agile environment
- Frequently had SCRUM meetings to review code and update requirements for projects
- Worked heavily with a Nutritional API called Genesis which was designed to calculate nutritional facts, allergen statements, and generate nutrition panels based on interfacing with our data
- Other duties included collaborating with the marketing department and designing several WordPress sites, keeping the sites updated, and fixing any errors associated with plugins
Account Executive
Comcast Corporation
03.2013 - 09.2016
- Made outbound prospecting calls and met with prospective clients to negotiate contracts for internet, phone and video services
- Maintained long term relationships with clients and was able to set up many different locations with Comcast Service when certain businesses had multiple locations
- Identified small business decision makers to uncover their PAIN points and provide solutions as they pertained to internet, phone and video
- Initiated construction for customers that were in buildings that had not been serviced by Comcast previously by doing a cost-benefit analysis and bringing on board multiple tenants
- Also coordinated scheduling with construction teams and went over blueprints on how service would be delivered
- Attained 100-150% of quota monthly and was consistently top 10 in the department for revenue generated
Sales Representative
Nutrisystem
09.2009 - 02.2013
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
- Built strong rapport with clients by understanding needs and clearly explaining products
- Named top three in revenue generation in 2011, 2012, and early 2013
- Coached newer representatives to get them acclimated to sales processes, and order management systems
Education
Web Development -
New York Code and Design Academy
Philadelphia, PA12.2016
Bachelor of Arts - Labor and Industrial Relations
Pennsylvania State University
State College, PASkills
- NET
- Java
- Selenium
- SQL Server
- GitHub
- Agile/Scrum
- Jira
- Technical support
- Project management
- Hardware and software installation
- Test automation
- Stakeholder communication
Accomplishments
- Resolved product issues through user acceptance testing.
- Collaborated with scrum team in the development of PCMM.
- Documented and resolved bugs/defects which led to better application performance.
- Developed the RAF application to track budgeting and expenditures for the EPA.
- Received several awards for dedicated service.
Personal Information
Title: QA Engineer Software Engineer
Certification
- Microsoft Certified, Azure Fundamentals – Microsoft Corporation.
- Amazon Web Services (AWS) Certified Developer - Associate
Languages
English
Native or Bilingual
Timeline
Staff Engineer
Booz Allen Hamilton
04.2021 - 10.2022
Lead Engineer
Booz Allen Hamilton
02.2021 - Current
Software Engineer
J&J Snack Foods
11.2017 - 02.2021
Account Executive
Comcast Corporation
03.2013 - 09.2016
Sales Representative
Nutrisystem
09.2009 - 02.2013
Bachelor of Arts - Labor and Industrial Relations
Pennsylvania State University
- Microsoft Certified, Azure Fundamentals – Microsoft Corporation.
- Amazon Web Services (AWS) Certified Developer - Associate
Web Development -
New York Code and Design Academy
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