Personable and motivated with a strong ability to lead teams effectively and maintain a positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
2
2
years of professional experience
Work History
Shift Leader
Quaker Hospitality Holdings, LLC
02.2023 - Current
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees follow safety guidelines and protocols.
Oversaw daily cash handling procedures, maintained accurate records, and minimized discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts.
Enforced company policies and regulations with employees.
Served as a reliable point of contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.