Hi, I’m
Ryan Cullinan
Sellersville,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
years of professional experience
Work History
Jefferson Health At Home By Bayada Hospice
Client Services Manager
06.2022 - Current
Job overview
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed payroll data entry and processing for 30 employees to comply with predetermined company guidelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Set schedules for 30 staff by planning and designating shifts and hours.
- Initiated contracts and addressed necessary negotiations and adjustments.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
TeamSelect Homecare
Relationship Manager
08.2021 - 06.2022
Job overview
- Advertised job opportunities on social media platforms and job boards.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Comfort Keepers
Client Care Coordinator
04.2020 - 08.2021
Job overview
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Thomas Jefferson University And Hospitals
Patient Access Representative
09.2019 - 02.2020
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Bloomsburg University of PennsylvaniaBloomsburg, PA
Bachelor of Arts
12.2019
Skills
- Service Initiatives Support
- Account Management
- Client Relationships
- Client Rapport
- Team Development
Timeline
Client Services Manager
Jefferson Health At Home By Bayada Hospice
06.2022 - Current
Relationship Manager
TeamSelect Homecare
08.2021 - 06.2022
Client Care Coordinator
Comfort Keepers
04.2020 - 08.2021
Patient Access Representative
Thomas Jefferson University And Hospitals
09.2019 - 02.2020
Bloomsburg University of Pennsylvania
Bachelor of Arts
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