Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Curtis

Fort Worth

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.


Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.


Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

GameStop
03.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Tech Support

Staples
01.2023 - 03.2024
  • Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
  • Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
  • Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.
  • Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
  • Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
  • Increased customer satisfaction, providing timely technical support and resolving product issues.
  • Achieved faster resolution times for complex repairs by collaborating effectively with machine manufacturers'' technical support teams.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided technical support to clients, addressing concerns and resolving issues promptly.

Geek Squad Consultation Agent

Best Buy
04.2022 - 01.2023
  • Conducted thorough research on industry trends, enabling more informed recommendations during consultations.
  • Built lasting relationships with clients through consistent communication and timely followups.
  • Worked with multiple carriers and offered customers best insurance options for specific needs.
  • Managed complex projects, ensuring timely completion within budget constraints while exceeding client expectations.
  • Streamlined consultation processes for improved efficiency and effectiveness in addressing client needs.
  • Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Resolved computer and system networking problems to maintain user productivity.
  • Monitored hardware, software, and peripheral performance against organizational expectations.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.

Senior Guest Advisor

GameStop
02.2021 - 02.2022
  • Mentored junior team members, fostering professional growth and improved performance across the department.
  • Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
  • Increased repeat business through exceptional customer service and attention to detail in all interactions.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Trained staff members on conducting events and following safety procedures.

Tech Sales Associate

Target
12.2018 - 01.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

Certificate - HVAC

Remington College
Fort Worth, TX
01-2026

Neville High School
Monroe, LA
05-2018

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Customer relations
  • Inventory control
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Stock management
  • Store operations
  • Team management
  • POS systems
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Goals and performance
  • Display setup
  • Loss prevention
  • Employee coaching
  • Sales expertise
  • Staff scheduling
  • Issue resolution
  • Stock rotations
  • Transaction processing
  • Systems and software expertise
  • Consultative sales
  • [Software] expertise
  • New hire training
  • Team leadership
  • Decision-making
  • Effective leader

Timeline

Assistant Store Manager

GameStop
03.2024 - Current

Tech Support

Staples
01.2023 - 03.2024

Geek Squad Consultation Agent

Best Buy
04.2022 - 01.2023

Senior Guest Advisor

GameStop
02.2021 - 02.2022

Tech Sales Associate

Target
12.2018 - 01.2021

Certificate - HVAC

Remington College

Neville High School

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Ryan Curtis