Highly-motivated business professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working independently and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Benefits Specialist
Unum
Portland, Maine
01.2025 - Current
Maintained comprehensive records of benefits for auditing and reporting.
Guided claims processing to facilitate timely payments.
Provided expert knowledge on benefits policies to enhance understanding.
Resolved client issues regarding benefits with effective communication strategies.
Ensured compliance with federal, state, and local regulations impacting benefits programs, including ERISA.
Communicated through email and phone to address client concerns related to benefits.
Benefits Coordinator
Unum
10.2023 - 01.2025
Served as primary point of contact for client benefits inquiries, resolving issues promptly and accurately.
Provided timely customer service skills to clients,
Developed communication skills with clients by answering questions related to benefit payments.
Exceeded documentation standards.
Sales Development Representative
AUTHENTIC8
07.2022 - 08.2023
Reached out to key decision makers using phone, email, and social touches (LinkedIn) to bring on new business
Leveraged CRM to maintain activity, contact and account information of customers and prospects
Set appointments to present solutions to prospective Fortune 500 & C-Suite level executives
Maintained communication with internal sales operations to facilitate development of sales opportunities
Utilized strong verbal and written communication to articulate product solutions to customers
Collaborated and supported sales team to build sales pipeline and go to market strategy
Met and exceeded daily/ weekly/ monthly KPI's while achieving meeting quota.
Director
GREG CARTER EUROPEAN HOCKEY SCHOOL
06.2012 - 08.2021
Managed daily operations and schedule to ensure schedule was followed and daily goals were met
Organized, developed, and coordinated daily drills, lessons, and activities
Supervised staff, delegated daily responsibilities, and provided feedback when necessary
Collaborated with fellow staff to problem solve and execute quality programming
Communicated with parents and caregivers on a daily basis.