Summary
Overview
Work History
Education
Skills
Building and Customizing Personal Computers
Timeline
Generic

Ryan Davis

Ft Dodge,IA

Summary

Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor.

Overview

11
11
years of professional experience

Work History

ARC

USPS, United States Postal Service
Ft Dodge, IA
05.2022 - Current
  • Delivered Amazon packages to customers on prescribed route.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Distributed packages on foot to residences and businesses, delivering to approximately 100 customers per shift.
  • Sorted packages according to order of address appearance for easy access in field.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Updated routes based on weather and road conditions in real time to decrease delivery times
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Business Owner

First Source Cellular
Ft Dodge, IA
01.2010 - 08.2020
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using Quickbooks Point of sale system.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Replenished, faced and organized merchandise on shelving.
  • Tracked and recorded department inventory of products.
  • Activated pre-paid wireless phones for 30 customers per month by inserting new SIM cards and batteries, restoring content from old phone
  • Guided customers to quickly locate merchandise in showroom.
  • Operated product tools, equipment, and point of sale terminals.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Monitored entrances and exits to promote store safety and minimize product loss.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Tracked down hard-to-find merchandise at diverse locations.

Education

GED -

Iowa Central Community College
Ft Dodge
12.2001

Skills

  • Customer Service
  • Persuasive Selling
  • Time Management
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Meeting Sales Goals
  • Strategic Selling
  • Managing Cash Register
  • Sales and Promotions
  • Merchandise Receiving and Handling
  • Building Customer Relationships and Loyalty
  • Teamwork and Collaboration
  • Excellent Written and Verbal Communication
  • Retail Store Operations
  • Team Cooperation

Building and Customizing Personal Computers

Much like Cell phones and plans I like to build and customize computers for friends who describe to me what they want their computer to do for them and recommend accessories to optimize performance


Timeline

ARC

USPS, United States Postal Service
05.2022 - Current

Business Owner

First Source Cellular
01.2010 - 08.2020

GED -

Iowa Central Community College

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Ryan Davis