Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
15
15
years of professional experience
Work History
Team Member
Regal Cinemas
07.2023 - Current
Collaborated with team members to handle customer inquiries and provide excellent service.
Learned operational systems and tools, contributing to efficient workflow processes.
Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
Adapted quickly to changing demands, demonstrating flexibility in task assignments.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Addressed and resolved customer complaints in polite and professional manner.
Trained new team members by relaying information on company procedures and safety requirements.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Server Trainer
Movie Tavern
12.2013 - 09.2018
Trained new servers on menu knowledge and customer service protocols
Delivered ongoing support to staff, promoting teamwork and efficient service delivery
Assisted in developing training materials that enhanced onboarding processes
Monitored service quality, providing constructive feedback to improve performance
Facilitated hands-on training sessions, ensuring staff confidence in service standards
Implemented best practices for food safety and hygiene compliance among team members
Collaborated with management to assess training effectiveness and identify improvement areas
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Implemented upselling techniques, boosting overall revenue for the restaurant.
Provided feedback and guidance to help servers develop industry skills and knowledge.
Initiated role-play scenarios to better prepare servers for real-life situations, improving customer service scores.
Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.