Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Dean

Tucson,AZ

Summary

Collaborative leader with dedication to partnering with coworkers to help promote an engaged and efficient work culture. Proven track record in building and maintaining relationships with a diverse range of customers in dynamic, fast-paced settings.

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aim to leverage experience to successfully fill the vacancy at employer and add to its success.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

BKFC INC
03.2023 - Current
  • Primarily hired to carry out subscriber requests and assist in billing and streaming issues but my role has evolved over the year plus I have been employed.
  • Tasked with writing articles on customer service related topics, adding chatbot information and engaging with customers during live events when matters are time sensitive.
  • Creating and sending out marketing emails to a large list of active subscribers using mailchimp.
  • Creating email templates for automated responses (subscription activated, subscription ended, invoices, "thank you for subscribing" etc.
  • Data entry in CMS (Elegant & FanReach)
  • Created video playlists to aid in marketing campaigns with relevant and trending content
  • Entering and aiding in managing metadata via CMS including geo-restrictions
  • Entering and managing data for a highly viewed public website

Sales Associate/ Merchandiser

PEPSICO
09.2017 - 10.2022
  • Executed planogram, pricing and signage fostering
    exceptional customer experiences.
  • Interacted with other teams, improving seasonal performance
    and driving best practices.
  • Briefed staff on stock display and rotation for optimizing
    space.
  • Drove customer service through integrity of merchandising
    and accuracy of store pricing and signage.
  • Examined stock, verifying conformance to quality standards.

Server/ Bartender

Zona78 & Stray Dogs
03.2016 - 08.2017
  • Optimized front-of-house operations by managing capacity,
    avoiding long wait times for guests.
  • Greeted and accommodated guests, building positive
    experience from first interaction.
  • Prioritized multiple tasks in dynamic environment and stayed
    calm and composed.
  • Created and maintained optimal communication chain,
    reducing guest dissatisfaction.

Independent Contractor

Old Pueblo Property Maintenance
11.2015 - 08.2017
  • Developed marketing or outreach media to communicate
    sustainability issues, procedures or objectives.
  • Canceled orders based on customer requests, inventory or
    delivery problems.
  • Work would range from fixing appliances and plumbing to
    coating roofs and yard work.
  • Followed planned landscaping designs to determine sod and
    foliage layouts.
  • Consulted with clients to determine project needs and
    developed competitive price quotes.

Education

High School Diploma -

Mountain View High School
Tucson, AZ
05.2009

Skills

    Self-motivated and able to work without supervision

    High level of multitasking and organization

    Product Messaging

    Customer Relationship Management

    Customer Needs Assessments

    Customer Satisfaction

Timeline

Customer Success Manager

BKFC INC
03.2023 - Current

Sales Associate/ Merchandiser

PEPSICO
09.2017 - 10.2022

Server/ Bartender

Zona78 & Stray Dogs
03.2016 - 08.2017

Independent Contractor

Old Pueblo Property Maintenance
11.2015 - 08.2017

High School Diploma -

Mountain View High School

Similar Profiles

CREATE PROFILE
Ryan Dean