Svannah Martinez
Fort Worth,TX
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Inventory Data Collection Specialist
ScanScape/Circana
12.2023 - Current
- Conduct comprehensive inventory audits at multiple retail locations across the region.
- Utilize handheld devices to scan over 1200 barcodes daily, focusing on seasonal items and end caps for client analysis.
- Proficiently upload scanned data into company-specific data collection software to ensure accurate reporting and analysis.
Logistics Associate
The Rush Market
01.2023 - 06.2023
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Generated documentation and information required for customer shipments.
- Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
- Managed warehouse operations and verified proper shipment procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
Order Fulfillment Associate
Academy Sports Outdoors
07.2022 - 10.2022
- Efficiently retrieve and assemble online orders in a timely fashion.
- Skillfully package orders ensuring accurate labeling prior to shipment.
- Maintain a tidy and well-organized workspace.
- Proficient in both independent and team-oriented work settings. Provide regular updates to customers regarding their orders. Foster strong customer relations through attentive service.
- Offer assistance to in-store customers with product inquiries. Effective verbal and written communication skills.
- Capable of standing for extended periods during shifts.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Kept work areas neat, clean and free from debris.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Head Cashier
Lowe's
12.2019 - 02.2022
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Order Fulfillment Associate
Lowe's
12.2019 - 02.2022
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed orders precisely for correct items, sizes and quantities.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Trained new associates on basic and advanced shipment procedures.
- Kept work areas neat, clean and free from debris.
Education
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2023
High School Diploma -
Rockport-Fulton High School
Rockport, TX05.2019
Skills
- Observational information
- Document Management and Storage
- Data Management
- Documentation abilities
- Customer Service
- Customer Billing
- Inventory Management
- Decision-Making
- Drawer balancing
- Cash Management
- Customer Service Management
- Payment Collection
References
Ronnie Deaver
Phone: (682)-552-1023
Email: ronnie.deaver@bosscathome.com
Timeline
Inventory Data Collection Specialist
ScanScape/Circana
12.2023 - Current
Logistics Associate
The Rush Market
01.2023 - 06.2023
Order Fulfillment Associate
Academy Sports Outdoors
07.2022 - 10.2022
Head Cashier
Lowe's
12.2019 - 02.2022
Order Fulfillment Associate
Lowe's
12.2019 - 02.2022
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
High School Diploma -
Rockport-Fulton High School
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