Ryan Decker
Commercial Loan Officer
Dexter,MO
Summary
Proven achiever in financial and customer service roles, notably at Southern Bank, where expertise in loan structuring and portfolio management led to consistently meeting annual targets. Excelled in fostering client trust and loyalty, enhancing team success, and driving sales through strategic risk evaluation and exceptional communication skills. Achieved significant referral volume and customer satisfaction improvements.
Overview
18
18
years of professional experience
Work History
Commercial Loan Officer
Southern Bank
07.2018 - Current
- Obtained and reviewed corporate financial statements.
- Provided exceptional customer service to both borrowers and internal stakeholders throughout the entire loan process.
- Negotiated favorable loan terms for clients by effectively communicating their financial needs and objectives.
- Mitigated potential losses by closely monitoring loan performance and proactively addressing any issues that arose.
- Generated a high volume of quality referrals through strategic networking within the business community.
- Contributed to a positive work environment through open communication and active participation in team meetings and events.
- Managed a diverse portfolio of commercial loans, consistently achieving annual performance targets.
- Conducted interviews and reviewed financial history, credit and property evaluations of each customer.
Service Manager
Larry Hillis Chrysler, Dodge, Jeep, RAM
11.2014 - 07.2018
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Hired, trained and supervised team of service staff members to meet business goals.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Service Advisor
Larry Hillis Chrysler, Dodge, Jeep, RAM
01.2011 - 11.2014
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Parts Advisor
Larry Hillis Chrysler, Dodge, Jeep, RAM
01.2007 - 12.2010
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Evaluated supplier performance regularly to ensure quality standards were consistently met or exceeded when sourcing components from third parties.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Education
Bachelor of Science - Business Administration
Central Methodist University
Fayette, MO 05.2001 -
Associate of Science - Business Administration
Three Rivers Community College
Poplar Bluff, MO 05.2001 -
Skills
Loan structuring
Risk evaluation
Cash Flow analysis
Portfolio Management
Credit History Review
Timeline
Commercial Loan Officer
Southern Bank
07.2018 - Current
Service Manager
Larry Hillis Chrysler, Dodge, Jeep, RAM
11.2014 - 07.2018
Service Advisor
Larry Hillis Chrysler, Dodge, Jeep, RAM
01.2011 - 11.2014
Parts Advisor
Larry Hillis Chrysler, Dodge, Jeep, RAM
01.2007 - 12.2010
Bachelor of Science - Business Administration
Central Methodist University
05.2001 -
Associate of Science - Business Administration
Three Rivers Community College
05.2001 -
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