Operations Manager
Superior Professional Window Cleaning
Saint Joseph, MO
04.2021 - 02.2023
- Mentored newly hired crew members to prepare each for job roles.
- Established and maintained professional working relationships with employees.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Supervised project contributions to meet organizational deadlines and expectations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Completed minor adjustments and repairs to assigned equipment.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Read plans, instructions or specifications to determine work activities.
- Operated equipment with strong focus on safety and ground communication.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Demonstrated best safety practices working at heights and lifting various objects.
- Inspected sites before and after construction projects.
- Cleaned or prepared construction sites to eliminate hazards.
- Lubricated, cleaned or repaired machinery or equipment.
- Hauled supplies to work locations and organized professionally for easy use.
- Helped homeowners with routine exterior cleaning as well as in-depth projects on patios, driveways and outdoor structures.
- Set up ladders to reach high windows, roofs and building features.
- Troubleshot and resolved malfunctions with sprayers and other equipment.
- Operated equipment safely to protect people and property from injury or damage.
- Washed windows manually and with high-pressure systems.
- Kept supplies organized and equipment well-maintained to stay ready for daily workloads.
- Used toweling cloths to remove excess water and moisture from window panes.
- Utilized ladders, high-rise equipment and aerial lift platforms to clean tall buildings.
- Cleaned glass surfaces using sponges, microfiber cloths and cleaning solutions.
- Checked work of less-experienced team members and corrected flaws.
- Improved water drainage by cleaning out gutter systems at homes and businesses.
- Worked from harnessing and basket setup to clean windows on buildings as tall as [Number] stories.
- Operated and stocked company vehicles with supplies.
- Managed job paperwork and customer relations for commercial projects.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.