Ryan DeLola
Baldwinsville,NY
Summary
In my current role as a Sales and Events Manager at Timber Banks Country Club, I thrive in a highly competitive sales environment. I take a proactive approach in collaborating with clients to meticulously plan and execute events, ensuring every detail is carefully attended to and all deadlines are met. My strategic mindset involves considering the client's budget, and through a combination of creative thinking, organizational prowess, and effective communication, I consistently exceed quarterly sales targets while prioritizing and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Sales and Events Manager
Timber Banks Country Club
Baldwinsville, NY
10.2022 - Current
- On-site director of events who leads 20 - 40 banquet, kitchen, and support staff in executing company best practices for overall guest satisfaction.
- Balance competing deadlines to manage and detail client events and ensure a seamless guest experience.
- Create and nurture customer relationships that enable new leads and consistent revenue growth.
- Maintain updated knowledge of changing industry standards and trends.
Services Manager
Turning Stone Resort Casino
Verona, NY
06.2021 - 10.2022
- Handled all design, procurement, installation, logistics, transportation, and communication for companies' promotional events, including for Fortune 500 brands within their $100k+ budget.
- Created innovative event concepts that resulted in a higher level of client satisfaction exemplified through hand written letters, emails, and meeting scopes of 95 - 100 points.
- Managed client's budgets while surpassing quarterly sales quotas by an average of 130%.
- Ran internal daily event meetings to ensure each departments' roles and responsibilities were fully vetted, mitigating confusion and overlap.
Front Desk Supervisor
Crowne Plaza Kathmandu-Soaltee
Syracuse, NY
12.2020 - 06.2021
- Produced daily accounting reports with various Excel spreadsheets for hotel executives and our corporate office.
- Onboarded and trained new front of house employees to ensure consistency in guest experience from check-in to check-out.
- Part-time night audit in charge of all hotel operations front and back of house to resolve guest complications while simultaneously completing audit reports.
Concierge
Walt Disney World Resort
Orlando, FL
01.2019 - 08.2019
- Worked with other cast members as a team to check 200 - 300 guests in daily while maintaining good show and efficiency, resulting in a high-quality, personalized guest experience.
- Often worked third-shifts resolving resort wide complications and overseeing all front of house operations.
Education
Bachelor of Science - Luxury Hospitality Operations
Niagara University
Niagara Falls, NY05-2020
Skills
- Collaboration Skills
- Time Management
- Attention to Detail
- Organizational Skills
- Task / Goal Oriented
- Problem Solving
- Multitasking
- Adaptability
- Sales Expertise
- Interpersonal / Communication Skills
References
References available upon request.
Timeline
Sales and Events Manager
Timber Banks Country Club
10.2022 - Current
Services Manager
Turning Stone Resort Casino
06.2021 - 10.2022
Front Desk Supervisor
Crowne Plaza Kathmandu-Soaltee
12.2020 - 06.2021
Concierge
Walt Disney World Resort
01.2019 - 08.2019
Bachelor of Science - Luxury Hospitality Operations
Niagara University
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