Ryan DeMarco
Tinton Falls
Summary
Sales and customer service professional with over fifteen years of experience in engaging senior executives and leading teams to exceed performance goals. Demonstrates expertise in building strong client relationships and implementing effective strategies to enhance team productivity and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Delegate Acquisition Executive
Shared Services and Outsourcing Network
New York
09.2025 - Current
- Identify, profile, and engage senior‑level executives — including Directors, VPs, CFOs, and other corporate leaders — to participate in high‑value conferences, summits, and industry forums.
• Conduct strategic outreach to decision‑makers, tailoring value propositions to align with organizational priorities and industry trends.
• Generate and qualify leads using Seamless.ai and Oracle CRM, consistently exceeding weekly outreach and conversion targets.
• Upsell premium passes and event packages by articulating ROI and personalized benefits to prospective delegates.
• Collaborate with marketing and event teams to refine targeting strategies and improve delegate acquisition outcomes.
• Maintain detailed CRM records to support pipeline visibility, forecasting, and post‑event engagement. - Coordinated cross-functional teams to enhance project collaboration and communication.
- Facilitated workshops to identify and address client needs and service gaps.
- Developed training materials for onboarding new delegates and staff members.
District Sales Coordinator
AFLAC
Wilmington
01.2024 - 01.2026
- Led and coached a team of sales representatives, consistently surpassing monthly and quarterly performance goals.
• Onboarded, trained, and mentored new insurance agents, improving ramp‑up time and overall team productivity.
• Implemented new performance strategies that enhanced morale, increased sales efficiency, and strengthened team collaboration.
• Analyzed sales data to identify KPIs, performance gaps, and opportunities for process improvement.
• Built and maintained strong client relationships through proactive communication and tailored benefits solutions. - Coordinated sales teams to enhance collaboration and streamline communication.
- Developed training materials for new sales representatives to improve onboarding efficiency.
- Analyzed market trends to identify potential areas for business growth and strategy refinement.
Lead Sales Coordinator for Sales Dept
American Residential Services
01.2021 - 01.2023
- Led a team of sales representatives, exceeding monthly and quarterly targets.
- Onboarded, trained, and mentored new Insurance agents.
- Developed and implemented strategies that boosted sales and elevated customer service.
- Analyzed sales data to identify key performance indicators and areas of improvement.
- Trained and coached sales team members on customer service and sales techniques to enhance overall effectiveness.
- Scheduled appointments with potential customers to promote new products and services.
- Scheduled appointments with potential customers to promote new products and services.
- Assisted Sales Team in developing customer relationships and brand loyalty.
Alarm Monitoring Representative
Criticom Monitoring Services
01.2019 - 01.2021
- Monitored alarms (fire, burglary, medical, and trouble) across the United States, Puerto Rico, and the Virgin Islands.
- Managed high volumes of incoming calls for residential and commercial security systems, ensuring prompt assistance and issue resolution.
- Upheld company standards for call quality and productivity, consistently delivering effective support during all interactions.
Education
Bachelor of Science - Criminal Justice
KEAN UNIVERSITY
01-2019
Associates of Arts -
OCEAN COUNTY COLLEGE
01-2012
Skills
- Lead Generation
- Client Relations
- CRM Management
- Market Industry Analysis
- Research
- Excel
- Microsoft Office
- Quickbooks
- Critical Thinking
- Time Management
- Leadership
- Effective Communication
- Interpersonal Skills
- Responsibility
- Reliability
- Performs under pressure
- Goal Setting
Timeline
Delegate Acquisition Executive
Shared Services and Outsourcing Network
09.2025 - Current
District Sales Coordinator
AFLAC
01.2024 - 01.2026
Lead Sales Coordinator for Sales Dept
American Residential Services
01.2021 - 01.2023
Alarm Monitoring Representative
Criticom Monitoring Services
01.2019 - 01.2021
Bachelor of Science - Criminal Justice
KEAN UNIVERSITY
Associates of Arts -
OCEAN COUNTY COLLEGE