Ryan Denbow
Austin,TX
Summary
Technical professional with over 12 years of experience in customer service, technical support, and operations management. Proficient in C# with hands-on experience in software development. Strong background in resolving complex customer issues, and managing accounts. Committed to continuous learning and technical expertise to enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Online Technical Support Specialist
Pole-To-Win
Ausitn , TX
2014.01 - 2016.01
- Account Management & Customer SupportManaged a large portfolio of customer profiles within a call center environment, ensuring accurate and secure account handling.
Provided advanced technical support over the phone, resolving complex account issues, including security concerns and asset allocation, while maintaining a positive customer experience.
Strived to uphold a high level of customer satisfaction, consistently receiving positive feedback and high satisfaction ratings.
- Customer Relations & Service ExcellenceBuilt and maintained strong relationships with clients through effective communication and personalized service, leading to improved customer retention and satisfaction.
Acted as a key point of contact for customers, addressing inquiries and concerns promptly and professionally, which contributed to a positive reputation within the call center.
- Process Improvement & ComplianceCollaborated with cross-functional teams to streamline account management processes, improving efficiency and ensuring compliance with organizational standards.
Conducted regular audits of customer accounts to ensure accuracy and resolve any discrepancies, enhancing the overall quality of service provided.
t.
Customer Service & Operations Specialist
HEB
Austin , TX
2004.01 - 2014.01
- Technical Support & Customer Account Manager:Provided support for money transfer services, including Western Union and bill processing platforms. Managed customer accounts, resolving issues related to financial transactions and service disruptions.
- Central Check-Out Specialist (CCS) & Management:Managed daily operations, including scheduling, time management, and sales tracking, ensuring business success. Trained and coached employees on customer service, contributing to a high-performing team.
- Event Coordinator & Customer Service Specialist:Led in-store events, driving customer engagement and increasing sales. Maintained strong customer relationships, consistently exceeding expectations.
Education
Some College (No Degree) - Computer Programming And Software Development
High School Diploma, Austin Community College
Austin, TXSkills
- Technical Troubleshooting
- Application Management
- Software Training
- Incident Resolution
- Operational Oversight
- Software Account Specialist
Core Strengths
- Technical Support & Problem Resolution: Expertise in managing customer accounts, resolving technical issues, and providing support for remote connectivity and security.
- Customer Relations & Service Excellence: Strong ability to build and maintain positive relationships, leading to high customer satisfaction and retention.
- Customer Account Management: Proficient in handling large portfolios, ensuring accuracy and security in account handling and asset allocation.
Timeline
Online Technical Support Specialist
Pole-To-Win
2014.01 - 2016.01
Customer Service & Operations Specialist
HEB
2004.01 - 2014.01
Some College (No Degree) - Computer Programming And Software Development
High School Diploma, Austin Community College
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