Summary
Overview
Work History
Education
Skills
Timeline
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Ryan De Vries

Morgan,UT

Summary

Accomplished Client Success Manager and Sales Professional specializing in SaaS and B2B sectors, showcasing a standout history in elevating enterprise client experiences. Renowned for adeptly harnessing business analytics to navigate and enhance the customer journey, consistently eclipsing targets and fostering growth in dynamic environments. Demonstrates a fervent dedication to redefining workplace efficiency and impacting individuals within substantial organizations, catalyzing $1.5 million in sales within just nine months. This achievement powered by strategic market research, refinement of sales methodologies, and meticulous vendor relationship management to maximize project success. Arsenal includes formidable negotiation expertise, exemplary time management, and an unwavering commitment to perpetual skill enhancement, positioning as a pivotal force in driving forward-looking business solutions.

Overview

5
5
years of professional experience

Work History

Customer Success Manager / Project Manager

WHC
12.2022 - 01.2024
  • Closed $1.5 Million in business in first 9 months of selling.
  • Spearheaded client relationship management initiatives, consistently securing repeat business and nurturing long-term partnerships with major accounts
  • Conducted thorough market research to ensure competitive pricing and maximize profitability.
  • Streamlined sales estimation process for improved efficiency and quicker response times.
  • Set and achieved company defined sales goals by averaging more than $160K monthly.
  • Optimized time management with careful planning of daily tasks and strategic allocation of resources to maximize results. This increased daily efficiency by more than 30%.
  • Negotiated prices, terms of sales and service agreements.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Implemented initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Prepared and submitted project invoices for review and approval.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Customer Success Manager

Get Savi
12.2020 - 10.2022
  • Book of business with enterprise groups ranging from $100 - $200 million annual revenue.
  • Representing the voice of the customer (VoC) across all core product, marketing, and sales processes is a strategic approach that places customer feedback and insights at the center of business decision-making.
  • Analyzed customer feedback to pinpoint improvement areas, leading to strategic product enhancements and increased customer satisfaction. Leveraged insights to drive actionable innovation and elevate quality.
  • Enhanced collaboration with sales to streamline customer handoffs, improving transition smoothness and satisfaction. Fostered teamwork and operational efficiency, bolstering client relationships.
  • Drove innovation in customer empowerment solutions, enhancing product usability and client success.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Assisted in troubleshooting discrepancies in client account to resolve issues in a proactive manner.
  • Negotiate contracts and manage renewals with 89% success rate.

Sales Manager

Eco Shield
05.2021 - 09.2021
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets with 64% achievement rate.
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers achieving accumulative sales of $3 Million for the team in one quarters time.
  • Met with clients and educated them on product and service features and offerings.
  • Learned to provide value to customer based on observed pain points and desires with a sell rate of 70%.
  • Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.

European Media Program

Church Of Jesus Christ Of Latter Day Saints
05.2019 - 12.2020
  • Traveled to Europe promoting an organization to grow it’s member base in the Germany region.
  • Managed zones and districts designed to increase retention rates and member acquisition (Berlin, Hamburg, Dresden, Hanover, Bremen).
  • In the midst of the Covid-19 pandemic developed an educational media program that was then implemented to zones and districts in all other European countries; continuing our growth and reaching our goals.

Education

Bachelors Degree - Data Analytics

Western Governors University
Utah
10.2025

Skills

  • Client Success
  • Analytical Skills
  • Project Management
  • Business Management
  • Microsoft Suite
  • Change Management
  • Team Leadership and Collaboration
  • Negotiation
  • High Level of accuracy and attention to detail
  • Excellent communication and interpersonal skills
  • Upselling and Cross Selling
  • Customer Account Management

Timeline

Customer Success Manager / Project Manager

WHC
12.2022 - 01.2024

Sales Manager

Eco Shield
05.2021 - 09.2021

Customer Success Manager

Get Savi
12.2020 - 10.2022

European Media Program

Church Of Jesus Christ Of Latter Day Saints
05.2019 - 12.2020

Bachelors Degree - Data Analytics

Western Governors University

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Ryan De Vries