Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Diaz

New York,NY

Summary

Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Expert retail sales professional offering [Number] years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Overview

9
9
years of professional experience

Work History

Cashier Manager

Laundromat
01.2016 - 07.2023
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Physician Assistant

Doctos Office
02.2015 - 04.2022
  • Conducted physical examinations to assess patients' health and current condition for optimal treatment.
  • Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.
  • Prescribed medications to patients to treat conditions and alleviate symptoms.
  • Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
  • Implemented therapeutic regimens involving medications and other interventions to mitigate symptoms and prevent reoccurrence.
  • Conducted rounds in hospitals and nursing homes to check on admitted patients and provide care.
  • Assisted physicians during surgeries and other medical procedures to treat patients appropriately and safely.
  • Collaborated with medical colleagues to offer clinical care management, patient education and [Type] services.
  • Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
  • Researched industry innovations and emerging treatments to improve care delivery.
  • Participated as monitoring physician in clinical trials of medications and treatments.
  • Coordinated patient referrals to specialty providers.
  • Made tentative diagnoses and decisions about management and treatment of patients.
  • Maintained patient confidentiality and adhered to HIPAA regulations.
  • Established continuity of care by completing patient management plans and paperwork by deadlines.
  • Performed therapeutic procedures such as injections, immunizations and infection management.
  • Skillfully supported physicians during basic and invasive medical procedures.
  • Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
  • Provided counseling on emotional problems of daily living while promoting wellness and health maintenance.
  • Educated patients and families on normal growth and development information.
  • Ordered medical and laboratory supplies and equipment.

Crew Full Time

Chipotle
03.2014 - 10.2015
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Marketing Specialist

Luxotics
01.2014 - 06.2015
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Worked closely with in-house design team to develop visuals for content.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Updated social media platforms with latest news and corporate details.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Designed and implemented advertising and public relations activities.
  • Monitored social media questions and comments and appropriately responded.
  • Met with vendors to assess products, inquire about services and negotiate pricing.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
  • Maintained inventory of marketing literature, archive files and sample files.
  • Tracked trade show expenses to maintain budget.
  • Administered and procured funding for new marketing programs.
  • Shadowed senior personnel on complex marketing pursuits to build skills set.
  • Created customized marketing materials to increase product awareness.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Tracked key performance indicators to measure success of campaigns.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Utilized specialized software to capture and process data.
  • Developed questionnaires and facilitated focus group discussions.
  • Established and managed relationships with external data providers and research vendors.

Education

GED -

Jericho High School
Jericho, NY
06.2012

Skills

  • Issue Resolution
  • Time Management
  • Retail Operations
  • Store Opening and Closing
  • Schedule Maintenance
  • Documentation and Reporting
  • Attention to Detail
  • POS System Troubleshooting
  • Operations Leadership
  • Staff Training
  • Equipment Maintenance
  • Recruiting and Hiring
  • Policy Enforcement
  • Payment Processing
  • Store Promotions
  • Consultative Sales
  • Cost Control
  • Employee Scheduling
  • Order Management
  • Quality Assurance
  • Punctual and Reliable
  • Employee Management
  • Team Leadership
  • Employee Performance Evaluation
  • Safety Procedures
  • Time Tracking
  • Customer Service
  • Shift Scheduling
  • Cash Handling and Management
  • Mentoring and Coaching

Timeline

Cashier Manager

Laundromat
01.2016 - 07.2023

Physician Assistant

Doctos Office
02.2015 - 04.2022

Crew Full Time

Chipotle
03.2014 - 10.2015

Marketing Specialist

Luxotics
01.2014 - 06.2015

GED -

Jericho High School

Similar Profiles

CREATE PROFILE
Ryan Diaz