Ryan Diaz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
Freehandler
Capstone Logistics LLC
03.2019 - 01.2020
- Handling shipment; from pallets and inbound trucks
- Arranging the products on warehouse belts
- Collaborating with fellow co workers in sending company products as well as processing shipment.
- Managing and delegating coworker's assigned positions for their shifts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Associate
Rent The Runway
01.2019 - 03.2019
- Organizing online orders with colleagues from specific areas of the warehouse
- Placing shipment on the factory line for further processing
- Restocking products in designated locations.
Customer Service
Hudson Executives
03.2018 - 08.2018
- Possessed sufficient product knowledge and crafting pitches
- Delivering an adequate sales pitch for customers and utilizing effective upselling skills
- Approaching customers with care and courteously
- Assisting in client inquiries and suggestions on finest product to suit their needs.
Graze Natured Delivered
03.2017 - 11.2017
Education
High School Diploma -
Abraham Lincoln Highschool
Jersey City, NJSkills
- Superior interpersonal skills
- Highly responsible and diligent individual
- Proficient in Microsoft Office; Excel Powerpoint and Word
- Paperwork Processing
- Appointment Scheduling
- Data Entry
Timeline
Customer Service Representative
Uhaul Moving And Storage
06.2022 - 01.2024
Freehandler
Capstone Logistics LLC
03.2019 - 01.2020
Warehouse Associate
Rent The Runway
01.2019 - 03.2019
Customer Service
Hudson Executives
03.2018 - 08.2018
Graze Natured Delivered
03.2017 - 11.2017
High School Diploma -
Abraham Lincoln Highschool
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