Ryan Dilyard
Wooster,OH
Summary
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing 8 years of related experience with a perfect attendance record to date. Decisive leader with excellent conflict-management skills and well-versed in maintaining compliance Pursuing new professional challenges and opportunities for advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Field Operations Manager
SWAT Environmental
Milwaukee, United States
05.2014 - Current
- Monitored team performance to assess training requirements and areas in need of improvement.
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of quality in all areas.
- Managed daily operations of Central Valley organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales operations and supply chain for the region efficiently.
- Served instrumental role in organizational transformation and implementation and participated in large-scale corporate restructurings.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Maintained cleanliness and organization of Central Valley workspace, storage unit facilities while working closely with employees to systemize tasks.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the field.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Assisted in training of team members.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class radon mitigation work.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted positive customer experience through day-to-day supervision and management of Central Valley region.
- Oversee day-to-day operations of field technicians to complete work efficiently and to code and company standards.
- Maintain scheduling for technicians, equipment,payroll, job closeout, and payment collection.
- Reduced cost of material on several commodity items used for installations since taking current position resulting in 35%-75% cost savings throughout the region.
Senior Manager
Direct TV
Akron, OH
04.2006 - 01.2013
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Updated system information, making appropriate changes to documentation.
- Supervised and directed 45 techs to do field installations, upgrades,and service work.
- Managed multiple, large-scale projects across 3 sites.
- Evaluated hiring, firing and promotions requests.
- Oversaw reporting functions to executive leadership.
- Led routine maintenance of equipment with focus on safety, upkeep and proper handling of emergency repairs.
- Scheduling of work for 45 field technicians and monitoring daily operations.
Education
Associate of Applied Science - Construction Engineering
Tri C Community College
Cuyahoga Falls, OH09.2005
High School Diploma -
Wooster High School
Wooster Oh03.2001
Skills
- Originality and Creativity
- Records Organization and Management
- Decision Making
- Focus and Follow-Through
- Policy Development and Enforcement
- Quality Assurance
- Verbal and Written Communication
- Training Management
- Customer Service Management
- Supplier Monitoring
- Employee Motivation
- Payroll Administration and Timekeeping
- Customer Relations
- Inventory Tracking and Management
- Multitasking and Prioritization
- Cost Reduction
- Staff Scheduling
- Problem Anticipation and Resolution
- Team Leadership
- Assignment Delegation
Certification
Ohio radon mitigation installer license (RS-304)
Ohio radon testing license (RS-304)
Timeline
Regional Field Operations Manager
SWAT Environmental
05.2014 - Current
Senior Manager
Direct TV
04.2006 - 01.2013
Associate of Applied Science - Construction Engineering
Tri C Community College
High School Diploma -
Wooster High School
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