Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan DiMartino

Rochester

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

T-Mobile
11.2023 - Current
  • Supported a positive work environment, fostering camaraderie among team members leading to improved performance.
  • Established rapport with regular customers who often returned seeking assistance due to previous positive experiences.
  • Maximized customer satisfaction through providing excellent service and addressing concerns promptly.
  • Implemented suggestive selling techniques to increase average transaction value through upselling or add-on purchases.
  • Participated in storewide inventory counts contributing to accurate financial reporting for management decision making.
  • Handled cash transactions accurately, maintaining balanced cash registers at the end of each shift.
  • Contributed to store profitability by consistently meeting and exceeding sales targets.
  • Recognized as a top performer for consistently achieving monthly sales goals while maintaining exceptional customer service standards.
  • Increased sales by effectively engaging with customers and showcasing the best products for their needs.

Outside Sales Representative

Spectrum
11.2021 - 11.2023
  • Exceeded monthly sales targets and quotas consistently.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Monitored competitor activities to maintain competitive advantage.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.

Sales Technician

ADT
01.2019 - 11.2021
  • Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
  • Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
  • Performed thorough site assessments to identify potential vulnerabilities prior to camera installation.
  • Improved security measures by installing and maintaining high-quality camera systems.
  • Increased customer satisfaction by providing onsite training for clients on how to operate their security systems effectively.
  • Promoted a culture of excellence within the team by consistently striving for high-quality installations and repairs.

Car Salesperson

Kia Motors
01.2018 - 01.2019
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Completed registration paperwork and sales documentation.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.

Education

High School Diploma -

Edison Career & Technology High School
Rochester, NY
05.2001 -

Skills

Customer service

Sales development

Time management

Client service

Customer needs assessment

Sales closing

Customer retention

Customer relationship building

Sales consultation

Territory growth

POS systems

Sales negotiation

Certification

Google IT Support Certificate

Timeline

Google IT Support Certificate

01-2024

Sales Representative

T-Mobile
11.2023 - Current

Outside Sales Representative

Spectrum
11.2021 - 11.2023

Sales Technician

ADT
01.2019 - 11.2021

Car Salesperson

Kia Motors
01.2018 - 01.2019

High School Diploma -

Edison Career & Technology High School
05.2001 -

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Ryan DiMartino