Ryan Doan
McKinney,TX
Summary
Highly skilled Relationship Specialist with solid background in managing, building and maintaining strong client relationships. Strengths include exceptional communication skills, ability to resolve conflicts and understanding customer needs to deliver satisfactory solutions. Previous roles demonstrated ability to contribute positively to team dynamics while ensuring individual targets are met or exceeded.
Overview
13
13
years of professional experience
Work History
ONLINE BUSINESS RELATIONSHIP SPECIALIST
EMANI Cosmetics
08.2022 - 07.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained relationships and followed up with customers
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained current store, product and promotional knowledge to drive consistent sales
- Worked with off-site locations to find desired items for customers
- Set and exceed sales goals and KPIs for marketing campaigns
- Resolved customer complaints regarding sales and service
- Supported sales team members to drive growth and development
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Enhanced sales volume through skilled support to both new and inactive customers
- Directed and coordinated products, services and sales activities.
Internet Manager / Sales
Autonation Toyota Irvine
01.2022 - 08.2022
- A return to a high volume store with multiple leads
- Generated multiple appointments via internet leads as well as simultaneously greeted and serviced walk-in customers to ensure best efforts to establish business
- Certified through Toyota Academy to ensure optimal knowledge of all Toyota products and to stay relevant in information to best help customer needs
- Maximizing gross front end profit as well as maximizing trade-in profits to ensure highly satisfactory deals and numbers for management consistently
- Maintained relationships and followed up with customers
- Negotiated product sales and trade-in deals for maximum profit
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Scheduled automotive deliveries with vendors and customers
- Maintained current store, product and promotional knowledge to drive consistent sales
- Provided near real-time price quotes for current New and Pre-owned Inventory
- Resolved customer complaints regarding sales and service
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Enhanced sales volume through skilled support to both new and inactive customers.
Maserati Sales Executive
Maserati / Ferrari of Newport Beach
Newport Beach, CA
02.2020 - 12.2021
- Generating appointments via internet leads assigned, and taking care of clients that were walk-ins to the highest level of service and professionalism
- Maintaining the highest quality of customer service through great rapport and knowledgeable information to assist in questions or objections, all the while closing business propositions and ensuring sales
- Maintaining certification through Maserati to ensure product knowledge was at its utmost to best answer any potential client questions
- Used cold calling and networking to sell products and services
- Negotiated terms of sales agreements and developed contracts to successfully close sales
- Contacted current and potential clients to promote products and services
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals
- Prepared presentations, proposals and sales contracts for existing and potential accounts
- Generated leads and solicited new opportunities by leveraging business intelligence and third-party data sources.
Sales Associate
Huntington Beach Dodge
Huntington Beach, CA
11.2017 - 01.2020
- High intensity and high-volume store as opposed to a smaller and more relaxed dealership environment, with the skills to manage high-pressure situations
- Averaged 18 cars a month
- Excellent follow-through and follow-ups as well as maintaining a high CSI Index score
- Displayed a general knowledge of Chrysler Dodge Jeep RAM products, as well as specializing in the SRT high-performance vehicle catalog
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products, and services information
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections.
Collections Specialist
Dedicated Recovery
Rancho Cucamonga, CA
08.2014 - 10.2017
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
- Provided daily updates on progress of cases via email or phone calls.
- Visited debtor's residence or place of employment for asset recovery.
- Collaborated with lenders, law enforcement agencies, clients, and debtors to ensure successful recoveries.
- Verified accuracy of account information and documentation related to repossession orders.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Performed skip tracing to locate individuals and vehicles.
- Inspected and evaluated collateral prior to repossession.
- Conducted surveillance operations when necessary in order to locate targets.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Drove company vehicle safely during transport of recovered assets.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Small Business Relationship Manager
EMANI Cosmetics
Corona, CA
06.2011 - 08.2014
- Responding and answering all inquiries and concerns of customers and clients via telephone, email, and in person
- Daily organization and response to emails from all business clients
- The retention of business and client relations if any error had transpired, all the while maintaining a sense of improvement to mitigate further issues to ensure client relationships and rapport were at an exceptional and personal level
- Responsible for proposals to conduct business with new clients, distributors, and new stores as well as finalizing/earning their business
- Maintained relationships to develop new business ventures and opportunities
- Meticulous follow-through of contacting new leads and opportunities
- Physical presentations and demonstrations of products when requested or necessary
- Advanced communication skills via email, telephone, and in person due to training and years of experience
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills
- Achieved client loyalty through quality, productivity, service, and proactive management.
Education
High School Diploma -
John F Kennedy Middle College High School
Norco, CA06.2011
Skills
- Automotive Expertise
- Appointment Scheduling
- Price Quoting
- Lead Prospecting
- Social Media Management
- Inbound Call Management
- High-End Automotive Sales
- Inventory Management
- Negotiation
- Lead Generation
- Customer Education
- Social Media Marketing
- Cold Calling
- Team Management Experience
- Skip Tracing
- Legal Compliance
- Vehicle Inspection
- Paperwork Processing
- Word Processing
- Account Monitoring
- Risk Management
- Customer Relationship Management
- Interpersonal Skills
- Documentation and Recordkeeping
- Problem-Solving
- Multitasking
Timeline
ONLINE BUSINESS RELATIONSHIP SPECIALIST
EMANI Cosmetics
08.2022 - 07.2024
Internet Manager / Sales
Autonation Toyota Irvine
01.2022 - 08.2022
Maserati Sales Executive
Maserati / Ferrari of Newport Beach
02.2020 - 12.2021
Sales Associate
Huntington Beach Dodge
11.2017 - 01.2020
Collections Specialist
Dedicated Recovery
08.2014 - 10.2017
Small Business Relationship Manager
EMANI Cosmetics
06.2011 - 08.2014
High School Diploma -
John F Kennedy Middle College High School
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