Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Timeline
CustomerServiceRepresentative
Ryan Dodds

Ryan Dodds

Chicago,IL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 24 years of valuable expertise to forward company objectives. Drives results through managing behaviors, optimizing employee engagement, facilitating employee training, and implementing process improvements.

Overview

24
24
years of professional experience

Work History

Store Manager

CVS Pharmacy
07.2010 - Current
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw hiring, training and mentoring new staff members.
  • Improved customer satisfaction 13% through staff training in customer service and product knowledge.
  • Increased sales 16% by creating innovative visual merchandising displays and store layouts, optimizing inventory levels and implementing efficient processes.
  • Managed variety of projects including opening new stores, closing stores, full store resets, software and process rollouts, and training initiatives.

Assistant Store Manager

Rite Aid
12.2007 - 02.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Designed and implemented sales floor configurations for multiple store locations.
  • Managed payroll, scheduling, and workload for up to 30 store and pharmacy associates.

Education

MBA - Business Administration

University of Phoenix
Chicago
05.2014

Bachelor of Science - Business Management

University of Phoenix
Chicago, IL
05.2011

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Outstanding communication skills
  • Team leadership and coaching
  • Goals and performance
  • Strategic thinking
  • Project Management
  • Decision-Making
  • Policies and Procedures
  • Data Analysis

Software

Workday

Saba

PeopleSoft

Brass Ring

Microsoft Office

Interests

Music

Gaming

Travel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

CVS Pharmacy
07.2010 - Current

Assistant Store Manager

Rite Aid
12.2007 - 02.2010

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Management

University of Phoenix

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Ryan Dodds