Ryan Doherty
Geneva,IL
Summary
Proven track record in elevating client satisfaction and boosting sales, notably at Family First Life. Expert in leveraging problem-solving skills and persuasive speaking to resolve complex issues and secure business growth. Excelled in roles requiring meticulous schedule management and a positive attitude, achieving significant improvements in operational efficiency and customer service.
Overview
16
16
years of professional experience
Work History
Agent
Family First Life
2022.04 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by explaining features & advantages of life insurance policies to promote sales.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Facilitated training sessions and mentored new agents, elevating overall team performance.
- Developed strong relationships with clients by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Licensed Public Adjuster
Self Employed
2016.01 - Current
- Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
- Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
- Evaluated proposed settlement offers from insurance companies against actual losses sustained to ensure fair compensation for clients.
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
Owner
My Casa Services
2008.03 - 2015.12
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associate of Arts - Economics
William Rainey Harper College
Palatine, IL05.2002
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Sales closing
- Schedule Management
- Persuasive Speaking
Timeline
Agent
Family First Life
2022.04 - Current
Licensed Public Adjuster
Self Employed
2016.01 - Current
Owner
My Casa Services
2008.03 - 2015.12
Associate of Arts - Economics
William Rainey Harper College
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