Ryan Dokman

District Sales Manager of the Year Award in 2023 for the Southwest Region.
Description: Motivate and assist Sales Representatives within District branches in meeting & exceeding their equipment rental, sales, and total revenue goals, with a focus on generating profitable revenue for the assigned area. Set strategies and execute methods to increase market share, expand existing business relationships, and coordinate branch sales activities within the district. Establish sales territories for sales reps in conjunction with Branch Managers. Provide coaching and guidance to Sales Reps vis "ride alongs", ride along evaluation forms, territory management, reviewing call logs and monthly feedback report cards; promote key account, national and strategic account revenue generation within the district by working cooperatively with National and Strategic Account Managers. Work together with District Manager and Branch Managers to understand market trends, competition, and other factors affecting the profitability of the company in each market. Work together to align Inside Sales rep activities, establish goals and objectives for ISR's and OSR's.
Assist District Manager and Branch Manager's with Sales Blitzes and initiate other customer-focused events to improve business relationships and drive sales within the district. Work with SAM's, NAM's, and KAM's to drive key account revenue and market penetration. Assist Branch Managers in setting OSR 30-90 day action plans and sales forecasts. Utilize system resources and sales management tracking tools to monitor performance vs goals and forecast. Promote efficient use of Salesforce.com and Total control automation tools within the district branches. Assist HR/ Recruiters in sourcing, interviewing, and onboarding OSR's within the district.

Strategic & National Account Management throughout the USA with accounts based in Arizona. Top Strategic Account Manager of the Year 2022 for the Globe. Grew from $ 6M annually to $ 25M during tenure. # 1 goal produce revenue and entangle long lasting relationships with customers for United Rentals. # 2 goal work with all sales reps in the district to maximize revenue and capitalize on all gen rent and specialty opportunities power, fluid solutions, tools, truck hub, trench safety, flooring, united academy safety training, and Reliable Onsite Services. Exceeded Goal by 132% and delivered $ 9M in Cross sell revenue, and $ 16M in General Equipment Rental Revenue, while also selling $ 892,000 in Used Equipment Sales. Conducted regular meetings with customers to ensure satisfaction levels were met. Collaborated with cross-functional teams to develop innovative solutions for customers. Negotiated contracts and pricing agreements with clients. Established strong relationships with key decision makers within client organizations. Delivered presentations at industry events related to the company's products and services. Facilitated training sessions for clients on using the company's products or services. Attended trade shows and conferences as a representative of the company's brand. Developed marketing materials such as brochures, flyers, webinars, for assigned accounts. Partnered closely with customer success teams to verify customer satisfaction throughout product lifecycle and drive continued growth with enterprise accounts.

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities. Managed staff scheduling, hiring and training processes. Conducted regular performance reviews for all employees in the branch. Monitored financial performance of the branch on a monthly basis. Implemented internal control procedures to minimize risk exposure and maximize profitability. Analyzed data to identify trends related to products, services, customers and markets served by the branch. Resolved escalated customer complaints in a timely manner. Established strong working relationships with external partners such as vendors and suppliers. Created reports summarizing operational performance metrics for senior management review. Identified opportunities for process improvement initiatives within the branch. Assisted other branches when needed during peak periods or special projects. Facilitated weekly meetings with staff members to discuss progress on current initiatives. Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity. Analyzed competitors and market trends to facilitate business growth. Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions. Supported outside sales force in servicing and obtaining new business. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Provided guidance and support to team members regarding problem resolution and customer service issues. Coordinated promotional campaigns for new products or services in order to boost sales revenue. Participated in community events to promote brand awareness. Managed and inspired team members to perform to full potential, driving branch profitability. Disciplined employees to encourage compliance with company policies and procedures.

Developed and implemented key account plans to meet customer needs and increase company profitability. Identified new opportunities for growth within existing accounts, as well as potential new customers. Conducted meetings with clients to discuss their objectives, challenges, and strategies.Managed the relationship between internal teams and external customers. Negotiated contracts with customers that balanced customer requirements with business objectives. Monitored competitive activities within assigned accounts and communicated findings to management. Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services. Created presentations for key stakeholders regarding progress updates or proposals for new initiatives. Provided training sessions for customers on how best utilize the company's products or services. Attended trade shows and industry events in order to build brand awareness among target audiences. Evaluated customer satisfaction surveys in order to identify areas needing improvement or enhancement. Negotiated contract terms with clients and established important deadlines. Increased product sales through targeted marketing campaigns. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Drove sales of company products and services by meeting with customers using strategic and organized approach. # 1 VP Sales Award achieved 2 years and Platinum Level Award achieved the remaining years while in this position.

Researched potential clients, identified decision makers and developed relationships with them. Gathered data on competitors' products, prices, and sales techniques. Generated leads through cold calling, networking events, referrals. Provided technical support to existing customers regarding product usage and installation. Attended industry trade shows to promote company products and services. Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise. Top 10 Salesperson in the Western Region selling door to door copiers, printers, plotters, printer management systems, calculators, and conference room tv's, to businesses located in southern Arizona from Casa Grande, AZ all the way to Nogales, AZ.

Directed and coordinated activities of personnel engaged in assembling products on the assembly line. Monitored workers to ensure that they followed safety regulations and adhered to established standards and procedures. Trained new employees on proper assembly techniques and safe operation of machinery. Provided support to other departments within the organization related to assembly tasks. Analyzed production data to identify areas for improvement in processes or procedures. Scheduled personnel shifts according to work load demands ensuring efficient use of resources. Identified training needs among team members and provided appropriate instruction as required. Effectively learned first and then taught other employees in my department 130+ specific job tasks in the Trim department building the 1500 and 2500 series Trucks on the assembly line. Started on the line with one job area and worked my way up to a team leader.

Conducted regular meetings with staff members to review goals and objectives for the quarter and year. Provided technical support for customers when needed, answering questions about product features and capabilities. Trained, coached, and mentored junior sales personnel to ensure success in their roles. Top 5 Sales person in the US and Sales Manager for local branch selling Credit card machines, door to door financial merchant service contracts, Restaurant POS systems and promotional gift card packages. Developed and maintained a sales team and grew personal and business relationships with clients. Researched competitive offerings from other brokers in order to remain competitive in the marketplace and help increase sales commissions for the Brokerage.