Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Dombroski

Phoenix,AZ

Summary

Results-driven retail manager with a proven track record of success in building and managing high-performing teams, delivering exceptional customer experiences, and maximizing sales growth. Skilled in strategic planning, record keeping, payroll and benefits administration, employee relations, talent identification, and project management. A collaborative leader and problem solver with a passion for driving operational excellence.

Overview

10
10
years of professional experience

Work History

Store Manager

JOANN Fabrics And Crafts
09.2022 - Current
  • Directly manage and oversee Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations, and initiatives
  • Cultivate strong customer relationships through exceptional service and engagement
  • Utilize analytical skills to identify performance trends and reduce operational risks
  • Develop and train team members to drive productivity and performance metrics
  • Leverage visual merchandising and product placement strategies to feature new products and promotions
  • Maintain inventory control, cash control, and store opening and closing procedures to maximize business success

Store Manager II

Burlington
09.2021 - 10.2022
  • Managed overall execution of operations and receiving Standard Operating Procedures, including continuous flow process
  • Partnered with Receiving Supervisor to maintain inventory accuracy and optimize receiving process, transfers, debits, damages, and charge-backs
  • Ensured smooth customer flow at registers by providing guidance to Customer Service Supervisors
  • Managed Customer Service and Cashier teams to drive compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures
  • Provided coaching and mentoring to team members to maximize productivity and performance

Store Manager

Petco
06.2019 - 09.2021
  • Managed HR record keeping, including new hires, status changes, and enrollments
  • Led team in developing strategic plans to meet operational objectives
  • Ensured overall health and well-being of animals through daily observation and hands-on training
  • Defined clear targets and objectives and communicated them to team members
  • Managed location operations, including opening and closing procedures, shift changes, and team performance monitoring
  • Established team priorities, maintained schedules, and monitored performance to achieve business goals

Western Refurb Technician

Dippin' Dots Ice Cream
11.2019 - 04.2020
  • Met repair and maintenance needs by keeping wide range of parts in stock
  • Inspected, operated, and tested machinery to diagnose malfunctions
  • Performed general upkeep, repairing structures, painting surfaces, and polishing floors
  • Accessed and removed faulty parts by dismantling machines, equipment, and devices
  • Improved equipment function by troubleshooting issues and correcting problems
  • Completed all tasks promptly and with minimal oversight
  • Diagnosed malfunction based on readouts, blueprint comparisons, and personal expertise

Member Service Manager- Club Co Manager

Sam's Club
08.2015 - 10.2019
  • Improved employee retention by increasing job satisfaction and enhancing communication
  • Coached cashiers, courtesy clerks, and self-checkout attendants on engagement, check-out procedures, and best practices
  • Boosted team productivity by keeping front end stocked, clean, and ready for customer demands
  • Coordinated new-hire orientation sessions and trained new hires on facility procedures
  • Compiled and updated employee records in digital and physical file systems
  • Coordinated pre-employment background checks and drug screenings
  • Met recruiting needs by leveraging outside job boards and social media platforms
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
  • Directed merchandising strategy to achieve memorable product presentation and increase revenue

Store Manager

Dollar General
03.2013 - 05.2018
  • Built and managed strong, resilient teams by identifying and hiring highly qualified candidates for key positions
  • Assessed employee performance, provided coaching and mentoring, and monitored professional development to ensure team members reach their full potential
  • Maintained comprehensive HRIS database with detailed employment information to ensure compliance with company policies and legal requirements
  • Supervised staff at multiple locations, including Palmdale, Littlerock, and Lake Los Angeles, to ensure consistent delivery of exceptional customer service and achievement of sales targets
  • Directed merchandising strategy to maintain high store standards in merchandising and visual presentation, creating eye-catching displays to drive sales and increase revenue

Education

Bachelor of Arts - Criminal Justice

Brandman University
Irvine, CA
03.2016

Skills

  • Talent Identification and Management
  • Strategic Planning and Project Management
  • Record Keeping, Payroll, and Benefits Administration
  • Performance Management and Employee Relations
  • Customer Experience and Service
  • Standard Operating Procedures
  • Inventory Management and Control
  • Visual Merchandising and Product Placement
  • Team Leadership and Coaching
  • Sales Growth and Target Achievement
  • Process Improvement and Cost Reduction
  • Compliance and Risk Management

Timeline

Store Manager

JOANN Fabrics And Crafts
09.2022 - Current

Store Manager II

Burlington
09.2021 - 10.2022

Western Refurb Technician

Dippin' Dots Ice Cream
11.2019 - 04.2020

Store Manager

Petco
06.2019 - 09.2021

Member Service Manager- Club Co Manager

Sam's Club
08.2015 - 10.2019

Store Manager

Dollar General
03.2013 - 05.2018

Bachelor of Arts - Criminal Justice

Brandman University

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Ryan Dombroski