Ryan Dowdy
Tulsa,OK
Summary
Hardworking IT Desktop Technician with 3+ years of experience in hardware and software
troubleshooting, remote technical support, and network management. Proficient in a range of
technologies, including Windows environments, Active Directory, and network protocols.
Authorized to work in the US for any employer
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
IT Desktop Technician
HCLTech, Ascension St
Tulsa, OK
10.2021 - Current
- Provide technical support to end users by troubleshooting hardware and software issues
- Managed ticketing system to track and prioritize user requests
- Performed hardware repairs and upgrades
- Collaborate with teams across the organization to resolve telecommunication, network and security issues
- Provided remote support using remote access tools to troubleshoot issues for off-site users
- Documented troubleshooting steps taken and resolutions provided in knowledge base articles for future reference
- Conducted hardware inventory management to track assets
- Managed user accounts within Active Directory
- Participated in on-call rotations for 24/7 support and timely resolution of critical incidents
Network Technician
Zayo Group
Tulsa, OK
10.2020 - 08.2021
- Monitor Wave and SONET circuits on network equipment from various vendors including Nokia, Ciena and Infinera
- Investigated customer complaints related to connectivity issues or slow response times
- Identify any breaks or outages along Wave and SONET circuits
- Dispatch and work with field techs and type two service providers to isolate and repair circuit issues/fiber breaks
Education
Bachelor of Technology - Cyber Security/Digital Forensics
Oklahoma State University Institute of Technology
08.2019 - 08.2021
Associates - Applied Science
Oklahoma State University Institute of Technology
08.2017 - 08.2019
Technical Degree - Information Technology
Indian Capital Technology Center
08.2015 - 05.2017
Skills
Cable termination (2 years)Configuring Routers and SwitchesSoftware Troubleshooting (3 years)VPNNetwork protocolsSoftware/Hardware consultationPC/Mobile device troubleshooting, maintenance & repair (phones, tablets, laptops)Windows environments (XP, Vista, 7, 8, 10) (3 years)Active DirectoryCablingCustomer service/Help desk (2 years)Virus/ Malware removalNetwork configuration/IP addressingPC/Mobile device securityNetwork Support (2 years)
Timeline
IT Desktop Technician
HCLTech, Ascension St
10.2021 - Current
Network Technician
Zayo Group
10.2020 - 08.2021
Bachelor of Technology - Cyber Security/Digital Forensics
Oklahoma State University Institute of Technology
08.2019 - 08.2021
Associates - Applied Science
Oklahoma State University Institute of Technology
08.2017 - 08.2019
Technical Degree - Information Technology
Indian Capital Technology Center
08.2015 - 05.2017