Ryan Dowell
Indianapolis,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing lasting relationships with customers. Motivated to maintain customer satisfaction and contribute to company success.
Goal-oriented Assistant General Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and always creating a positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Panera Bread
Indianapolis, Indiana
05.2025 - Current
- Worked at the Southport location from November 2022 to November 2023 as AGM.
- Currently working downtown (West Washington 601354) as Assistant General Manager.
- Facilitated team meetings to discuss service improvements and address employee concerns.
- Oversaw quality control measures to ensure food safety and consistency in offerings.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Team Manager
Panera Bread
Indianapolis, IN
11.2022 - Current
- Coached team for success by using corrective action processes.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Held occasional one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Designed, reproduced and distributed variety of training aids for onboarding team members.
- Heavily involved in scheduling, staffing and training to ensure a positive flow in the work environment.
Team Manager
Panera Bread
Springfield, IL
02.2021 - 01.2022
- Motivated team members to consistently achieve or exceed performance expectations.
- Delegated work assignments and prioritized tasks.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Lead
Panera Bread
Springfield, IL
10.2018 - 01.2021
- Created a positive work environment and assisted managers with daily duties.
- Created positive habits for new and current associates at the time.
- Cross trained associates to increase work productivity.
Teacher's Assistant
Olivet Nazarene University
Bourbonnais, IL
08.2017 - 05.2018
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Graded assignments and tests and documented results into filing systems.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with lesson preparation and curriculum implementation.
Host/Busser
Flossmoor Station
Flossmoor, IL
03.2016 - 08.2017
- Delegated customers to servers using a chart for organization
- Cleaned dining room from minor to major details ensuring a positive guest experience
- Created customers relationships with regular and new guests
Education
High School Diploma -
Homewood-Flossmoor High School
Flossmoor, IL05.2017
Some College (No Degree) -
Olivet Nazarene University
Bourbonnais, ILSkills
- Employee Coaching and Motivation
- Team Building
- Scheduling and Coordinating
- Staff Training
- Recruitment and Hiring
- Performance Evaluations
- Problem Resolution
- Work Planning and Prioritization
- Employee Development
- Teamwork and Collaboration
- Training and Development
Timeline
Assistant General Manager
Panera Bread
05.2025 - Current
Team Manager
Panera Bread
11.2022 - Current
Team Manager
Panera Bread
02.2021 - 01.2022
Team Lead
Panera Bread
10.2018 - 01.2021
Teacher's Assistant
Olivet Nazarene University
08.2017 - 05.2018
Host/Busser
Flossmoor Station
03.2016 - 08.2017
High School Diploma -
Homewood-Flossmoor High School
Some College (No Degree) -
Olivet Nazarene University
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