Ryan Downs
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Store Manager
Zumiez
05.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Zumiez
11.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Zumiez
11.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Store Manager
Dunkin' Donuts
02.2018 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Calculated regular payroll submissions for employees.
Education
High School Diploma -
Doss High School
Louisville, KY05.2017
Skills
- Program Optimization
- Delegating Work
- Inventory Merchandising
- Recruiting and Interviewing
- Handling Conflict
- High Level Selling
- Customer Relations
Accomplishments
- Highest sales in the district 3 years in a roll.
- Highest sales in the region 1 year.
- Voted most inspirational at national store manager events.
- Voted MVP at national store manager events.
Timeline
Store Manager
Zumiez
05.2022 - Current
Assistant Manager
Zumiez
11.2019 - 05.2022
Store Manager
Dunkin' Donuts
02.2018 - 10.2019
Sales Associate
Zumiez
11.2017 - 11.2019
High School Diploma -
Doss High School