Ryan Doyle
Villa Park,IL
Summary
With over 25 years of experience, a driven and highly motivated professional consistently demonstrating a strong work ethic and proactive approach to achieving results. Possessing the ability to make quick and effective decisions, while also being adept at learning new skills and delivering exceptional service. Commitment lies in exceeding company expectations and building strong, productive relationships. Throughout the career, thrived in fast-paced, deadline-driven environments, successfully managing goals and team development with a focus on maintaining high standards of excellence.
Overview
27
27
years of professional experience
Work History
Hardscape Crew Supervisor
Hardscape Inc.
03.2022 - Current
- Team Leadership: Led a team of skilled hardscape laborers in the installation of intricate paver patios, walkways, and retaining walls, ensuring projects were completed on time and within budget.
- Inventory and Equipment Management: Managed inventory and equipment, overseeing maintenance schedules and ordering necessary supplies to support efficient workflow on job sites.
- Training and Development: Trained new crew members on proper hardscape installation techniques and safety protocols, fostering a cohesive and productive team environment.
- Client Collaboration: Collaborated with project managers and clients to provide exceptional customer service, address concerns, and deliver high-quality hardscape installations that exceeded expectations.
- Hardscape Installation: Installed concrete and clay pavers on patios, walkways, retaining walls, and driveways.
- Project Supervision: Directed, supervised, and worked with crew members to complete residential and commercial hardscape projects.
- Quality Assurance: Ensured adherence to plans and maintained high quality of work.
- Equipment Operation: Operated skid steers, compact excavators, chainsaws, power tools, and other specialized equipment.
- Problem Solving: Recommended modifications based on field conditions, client requests, and supply issues.
Hardscape
Doyle Brick Paving Company
06.2021 - 03.2022
- Crew Supervision: Supervised hardscape crew in the installation of concrete and clay pavers on patios, walkways, and driveways.
- Installation: Oversaw the installation of decorative and structural retaining walls, driveways, patios, etc.
- Excavation: Executed precise excavation to specific grades.
- Concrete Cutting: Operated concrete saws to cut pavers accurately.
- Foundation Preparation: Skillfully based areas with sand and stone for proper foundation.
- Machinery Operation: Utilized machinery such as skid steers and excavators for efficient project completion.
- Winter Operations: Led snow removal efforts during winter months.
Certified Fiber Optic Technician/CATV
Quality Communications
04.2021 - 06.2021
- Fiber Optic System Management: Resolved, repaired, and installed fiber optic systems, ensuring they functioned optimally.
- Cable Examination and Replacement: Inspected and replaced faulty or outdated fiber optic, coaxial, and Cat 5 cables.
- Fiber Splicing: Conducted fiber splicing and addressed fiber optic problem areas.
- System Installation: Installed video, internet, and telephone systems for commercial and residential clients.
- Troubleshooting and Repairs: Performed troubleshooting and repairs on coaxial cables, fiber optic cables, hardware, and software to resolve network issues.
- Cable Installation: Installed cables through access holes, roof spaces, and cavity walls; connected receivers; positioned and terminated cables, wires, and strapping.
Owner and Manager
Dulce Ardor LLC
07.2018 - 07.2020
- Entrepreneurship: Owned and operated a farmer’s market stand specializing in manufacturing and distributing chips and sauces.
- Sales and Reporting: Maintained sales and activity reports to measure productivity and meet company performance targets.
- Performance Improvement: Facilitated exceptional sales and performance results by focusing on continuous improvement and capitalizing on emerging market opportunities.
- Customer Satisfaction: Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Store Management: Managed store operations, including opening and closing, processing daily paperwork, balancing register drawers, and preparing deposits.
- Strategic Planning: Evaluated operational trends and proactively adjusted strategies to align performance with objectives.
- Customer Engagement: Greeted customers and encouraged feedback, using their input to implement positive changes.
- Inventory Management: Conducted inventory counts, assessed inventory integrity, and tracked variances against target accuracy levels.
- Marketing and Promotion: Promoted products across multiple channels, including social media, online ad campaigns, and word-of-mouth initiatives.
Cook/Bartender/Shift Manager
Mack's Golden Pheasant
12.1997 - 07.2018
- Quality Control: Ensured food sanitation standards by performing quality checks on raw and cooked food.
- Customer Relations: Built relationships with bar patrons to encourage repeat business and provide excellent customer service.
- Beverage Preparation: Prepared alcoholic beverages quickly and accurately, with a thorough knowledge of drink recipes.
- Training: Trained new barbacks, bartenders, and kitchen staff to improve performance and service quality.
- Team Management: Managed team members on effective methods, operations, and procedures.
- Cleanliness Supervision: Supervised cleanliness of service areas before, during, and after service.
- Multitasking: Met customer and operational needs efficiently with minimal errors or delays.
- Inventory Management: Kept detailed inventories and stocked bar supplies to maintain workflow.
- Department Administration: Managed daily operations of the beverage department, handled customer inquiries, and monitored task prioritization.
- Recipe Development: Created new recipes considering consumer tastes, nutritional needs, and budget.
- Collaboration: Maintained open, collaborative relationships with the kitchen team to maximize efficiency.
Delivery Driver/Warehouse
Oberweis Dairy
05.2014 - 02.2018
- Safety Inspections: Completed pre and post-trip safety inspections, recording and reporting any defects or malfunctions.
- Daily Deliveries: Delivered dairy and food products to over 100 clients per day.
- Order Verification: Located and verified merchandise against delivery sheet specifications.
- Loading Methods: Practiced safe and secure loading methods to avoid damaging goods.
- Customer Service: Modeled excellent customer service for delivery and sales production.
- Employee Training: Assisted in training new employees on product handling and delivery.
- Driving Records: Maintained perfect driving records, including delivery schedules, customer issues, and location notes.
- Recordkeeping: Met recordkeeping demands with accurate invoicing, paperwork coordination, and daily logs of field activities.
- Routing Efficiency: Grouped and routed deliveries to maintain efficient delivery times.
- Complaint Handling: Addressed customer service complaints professionally to maintain trust and company loyalty.
Delivery Driver
Midwest Wine and Spirits
05.2012 - 05.2014
- Safety Inspections: Conducted pre and post-trip safety checks, reporting defects and malfunctions.
- Product Delivery: Delivered wine and liquor products to stores, restaurants, and hotels.
- Order Verification: Verified merchandise against delivery sheet specifications.
- Safe Loading: Practiced secure loading methods to prevent damage.
- Customer Service: Modeled excellent customer service for delivery and sales.
- Employee Training: Trained new employees in product handling and delivery.
- Driving Records: Maintained perfect records of schedules, issues, and locations.
- Efficient Routing: Grouped and routed deliveries for efficiency.
- Complaint Handling: Addressed customer complaints professionally to maintain trust and loyalty.
Restoration Technician
Roof to Deck Restoration
05.2011 - 12.2011
- Independent Decision-Making: Utilized good judgment and decision-making while working solo.
- Quality Recognition: Recognized for best quality work in sealing and staining wood decks and cedar roofs.
- Top Performance: Excelled in removing old stain, washing decks, and cedar roofs.
- Vehicle Maintenance: Maintained company vehicle at personal home.
- Customer Service: Provided excellent service and attention to customers both face-to-face and over the phone.
- Quality Inspection: Inspected completed restorations to ensure they met standards.
Owner and Manager
RMD Deck Renewal and More
03.2009 - 01.2011
- Independent Decision-Making: Utilized personal judgment while working independently.
- Quality Award: Awarded for best quality in sealing and staining wood decks.
- Work Expertise: Performed removal of old stain, washed decks, and maintained cedar roofs.
- Vehicle Maintenance: Managed company vehicle maintenance at personal residence.
- Sales Achievement: Achieved exceptional sales and performance by focusing on continuous improvement and seizing market opportunities.
- Operational Optimization: Assessed and optimized operations to meet current and future demands.
- Financial Management: Oversaw financial functions including operations budgeting, accounts payable, accounts receivable, and payroll.
Inside Sales
Illinois Brick
09.2005 - 04.2009
- Order Processing and Coordination: Processed incoming orders, coordinated shipments, and resolved customer issues.
- Sales Expertise: Skilled in explaining product/service benefits and generating customer interest.
- Sales Calls Handling: Managed incoming sales calls from prospective customers.
- Professional Judgment: Demonstrated good professional judgment as a self-starter, matching customer needs with company offerings.
- Blueprint Take-offs: Proficient in performing take-offs on blueprints.
- Showroom Management: Managed and reordered showroom displays, updating material pricing.
- Construction Knowledge: Possess knowledge of masonry and hardscape construction.
- Customer Education: Educated customers on product features and technical details to emphasize benefits.
- Cost Estimation: Calculated total costs for service delivery, including production, delivery, and installation, to provide accurate quotes to customers.
- Customer Relationship Management: Cultivated and strengthened customer relationships to drive revenue growth.
Education
Some College (No Degree): Restaurant and Culinary Management -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Willowbrook High School
Villa Park, IL06.2001
Skills
- Team Management
- Teamwork and Collaboration
- Safety protocols and procedures
- Proactive Problem Solving
- Work Planning and Prioritization
- Product Knowledge
- Quality Control
- Delegating Work
- Rational Decision-Making
- Equipment Maintenance
- Heavy Machinery Operation
- Attention to Detail
- Problem-solving abilities
- Reliability
- Critical Thinking
- Restaurant background
- Fiber Optics and Splicer
- Organization and prioritization
Timeline
Hardscape Crew Supervisor
Hardscape Inc.
03.2022 - Current
Hardscape
Doyle Brick Paving Company
06.2021 - 03.2022
Certified Fiber Optic Technician/CATV
Quality Communications
04.2021 - 06.2021
Owner and Manager
Dulce Ardor LLC
07.2018 - 07.2020
Delivery Driver/Warehouse
Oberweis Dairy
05.2014 - 02.2018
Delivery Driver
Midwest Wine and Spirits
05.2012 - 05.2014
Restoration Technician
Roof to Deck Restoration
05.2011 - 12.2011
Owner and Manager
RMD Deck Renewal and More
03.2009 - 01.2011
Inside Sales
Illinois Brick
09.2005 - 04.2009
Cook/Bartender/Shift Manager
Mack's Golden Pheasant
12.1997 - 07.2018
Some College (No Degree): Restaurant and Culinary Management -
College of DuPage
High School Diploma -
Willowbrook High School
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