RYAN D. QUICK
Littleton,CO
Summary
Accomplished subject matter expert in a variety of telecommunications and data software and hardware equipment. Possessing skills to
effectively install and troubleshoot new and existing fiber and data related networks. Diversified background includes next level technical
support, network surveillance, provisioning. An organized and critical thinker who communicates and interacts with customers, team members and business partners to increase network integrity.
Overview
24
24
years of professional experience
Work History
Ethernet Technician 2
Centurylink/Lumen Technologies
12.2019 - 04.2024
- Network Operations troubleshooting/repair of Ethernet and IP (Layer 2/3) managed and non-managed solutions.
- Configured & repaired Adtran, Rad, Accedian, Adva, Juniper and Cisco routers and switches to support all customer layer 2/3 services.
- Worked directly with offnet carriers to provide support network outages causing customer issues.
- Supported the Metro Ethernet Team during major network failures by managing trouble ticket surges.
- Identified, isolated, repaired, and dispatched technicians to handle major outages, network issues and onsite customer issues..
- Supported customers when in need of turn up assistance by verifying Mac addresses and signal flow.
- Isolated network issues with field ops when provisioning issues and failed Method Of Procedures were discovered after a customer turn up.
- Worked directly with Lumen account managers to ensure customer services were isolated and restored quickly.
- Helped train junior level technicians on equipment and furthering skill development.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
Transport Technician 3/Tier2
Centurylink/Level3 Communications
01.2014 - 01.2019
- Consistently wrote and deployed after hours Scheduled Maintenance requests so that minimal or zero impact to customers occurred during critical network upgrades and fiber/equipment maintenance.
- Assisted in all aspects of merging everyday systems and operational standards between Centurylink and Level3 ensuring a smooth transition between the 2 companies after the merger.
- 24/7 National Operations Center team member responsible for interacting with all levels of service including Transport, Switch and Data services.
- Monitored the fiber optics equipment and fiber alarms for the entire North American Network to ensure minimal down time to the customer during outages and network disaster recovery.
- Provided tier 2 technical support for internal and external employees to ensure the most effective and reasonable ways to resolve trouble related issues on both infrastructure and customer related fiber networks.
- Directly interacted with Business Customers/Field Ops/NOC Technicians/NOC Engineering/NOC Provisioning/NOC and Field Management/OSP Fiber Technicians.
- Rotated a weekend/holiday schedule in order to provide 24/7 support of the Centurylink Network.
- Technical Support, Transport Services
Maintenance Network Analyst 3
TW Telecom/Time Warner Telecom
01.2001 - 01.2014
- Promoted to Maintenance Network Analyst in 2001. Provided troubleshooting and assistance both internally and externally to customers and TW employees. Hands on and Knowledge base experience extends from DS1, DS3, OC-1, OC-12, OC-48, OC-192, DWDM, GIGE, ETHERNET, VOIP.
- Responsible for multitasking various telecom maintenance related issues on a daily basis. Includes fiber outages, vendor equipment issues, scheduled maintenance requests and re-provisioning of services.
- Established a good rapport with team counter-parts and employees corporate wide to ensure network related maintenance issues were resolved
- First point of contact for business customers and infrastructure related maintenance issues. Utilized a trouble ticketing system to track and repair all services affected during outages.
- Acted as the coordinating element between the customers, field operations and other internal or external entities during off hours scheduled maintenance requests.
- Accurately maintain the daily shift logs as well as maintaining internal and external contact lists of customers, vendors, LEC’s, IXC’s, CAP’s, etc.
- Superb knowledge of the theory of telemetry-voice and data communications and applied it to everyday operational standards.
- Subject matter expert of DS0, DS1, DS3, OC-1, OC-3, OC-12, OC-48, OC-192, DWDM, GIGE, ETHERNET and VOIP designs, signaling and performance characteristics.
- Extensive knowledge of various types of fiber optics testing equipment and troubleshooting practices that include system recovery and fiber break locating using OTDR testing equipment.
- Monitored all surveillance systems associated to related job functions and verified the status of all alarms active in the systems (Net Expert, Preside, Integral Access, SMMS, Wave Star, etc.). Took action based on vendor equipment and network needs.
- Accessed and maintained deployed vendor equipment via remote system functions as well as maintaining intelligent channel banks, digital cross-connect systems, OCN SONET equipment and multiplexers.
- Dispatched and technically assisted field technicians during fiber outages and vendor equipment related maintenance issues.
Customer Maintenance Analyst 2
TW Telecom / Time Warner Telecom
01.2000 - 01.2001
- Provided front line of contact between the customer and the National Operations Center for trouble and provisioning related issues.
- Remotely interacted with the TW Telecom field technicians to ensure all after hours scheduled maintenance work was completed correctly and accurately.
- Maintained good working relationship with all LEC and CLEC lower and upper management to ensure off net service outage related issues were restored properly. Examples: AT&T, Centurylink, Qwest, Verizon, Sprint, Atlantic Bell, Frontier, Level 3, Cincinnati Bell, NewNet, ICG, Southern Bell, Pacific Bell.
- Overall responsible for making the business customers experience with TW Telecom and great experience.
- Provided 1st level to 5th level escalations on all trouble issues including on-network and off-network related issues to ensure the most effective way possible to resolve trouble issues without further affecting the customers experience.
- Utilizing a trouble ticketing system created accurate trouble tickets for technicians and customers to track the status of their issue.
Education
Telecommunications Certificate Program
Colorado State University
Denver, COGeneral Studies
United States Airforce
WorldwideSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Proficient with the following optical equipment: Lucent: DDM (OC-3, OC-12, OC-48, OC-192), DMX, DMX EXPLORER, DACS4, 40G, WSM, 800G Cisco: 15310, 15454, 15600, MSTP, Luxn: DWDM, Marconi: ADM, Nortel: Optera, Classic, Fujitsu: FLM 150, FLM 600, FLM 2400, Overture, Tell labs: 5500, Alcatel:1630, 1631, 1301, Integral Access, Infinera, Ciena
- Proficient with the following Ethernet/Data equipment: Adtran, RAD, Accedian, Adva, Juniper and Cisco routers and switches
Languages
English
Timeline
Ethernet Technician 2
Centurylink/Lumen Technologies
12.2019 - 04.2024
Transport Technician 3/Tier2
Centurylink/Level3 Communications
01.2014 - 01.2019
Maintenance Network Analyst 3
TW Telecom/Time Warner Telecom
01.2001 - 01.2014
Customer Maintenance Analyst 2
TW Telecom / Time Warner Telecom
01.2000 - 01.2001
Telecommunications Certificate Program
Colorado State University
General Studies
United States Airforce