Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Drawbaugh

Martinez

Summary

Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hourly Shift Lead/Manager

Pizza Hut
07.2022 - 08.2025
  • Supervised team operations to ensure efficient service and customer satisfaction.
  • Trained and mentored staff on operational procedures and customer service standards.
  • Implemented inventory management processes to reduce waste and optimize stock levels.
  • Coordinated shift schedules to maintain optimal staffing during peak hours.
  • Resolved customer complaints effectively, enhancing overall dining experience.
  • Monitored food safety protocols, ensuring compliance with health regulations.
  • Led team meetings to communicate goals and foster a collaborative environment.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Managed staff hiring, training and supervision.

Customer Service Associate (Sales and Related)

Circle K Stores Inc.
05.2021 - 02.2022
  • Perform multi-function operation of fuel console, money order machine and lottery machine
  • Hose down the parking lot
  • Maintain fountain product and equipment
  • Maintaining an acceptable mystery shop scores
  • Maintain excellent customer service by cooperating and communicating professionally with other associates
  • Resolve customer complaints, Balance cash register, Sell products or services and Price merchandise
  • Watch for shoplifters and other problem situations, and resolve
  • Break down fountain drinks dispenser
  • Comply with all company merchandising and marketing guidelines including sales and promotions
  • Maintain a positive presence under stress
  • Provide prompt and courteous customer service
  • Prepare documents associated with ordering and receiving merchandise
  • Maintained and organized and efficient work environment
  • Operate a cash register, Answer customers' questions

Assistant Manager

Dollar General Corporation
10.2018 - 05.2021
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Enforce safety, health, and security rules.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Assign employees to specific duties.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Education

High School - General Studies

Evans High

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Operations management
  • Cash handling
  • Rules enforcement
  • Opening and closing procedures
  • Handling customer complaints
  • Quality assurance

Certification

  • Servsafe Certified

Timeline

Hourly Shift Lead/Manager

Pizza Hut
07.2022 - 08.2025

Customer Service Associate (Sales and Related)

Circle K Stores Inc.
05.2021 - 02.2022

Assistant Manager

Dollar General Corporation
10.2018 - 05.2021

High School - General Studies

Evans High

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Ryan Drawbaugh