Ryan Drinkhahn
Palm Coast,FL
Summary
Results-driven logistics professional with 6+ years of experience and over 800,000 miles in trucking, freight coordination, and logistics management. Proven ability to negotiate freight lanes, manage load planning, and ensure on-time deliveries while maintaining compliance with FMCSA and DOT regulations. Adept at using load boards (TQL, UBER Freight, DAT, Truckstop.com), dispatch software, and CRM tools to optimize freight operations. Seeking a freight broker agent or dispatcher role where my industry knowledge, customer relationships, and problem-solving skills can contribute to business growth and efficiency.
Overview
34
34
years of professional experience
Work History
OTR Truck Driver
EV Semi Fleet Corp
Oviedo, Florida
05.2024 - Current
- Maintained ongoing communications with operations center personnel to keep brokers and dispatchers informed of load progress.
- Mastered trucking regulations, traffic laws and trucking standards, resulting in safe, on-time deliveries and satisfied customers.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
OTR Truck Driver
Atlantic Star Transport
Palm Coast, FL
06.2022 - 05.2024
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Mastered trucking regulations, traffic laws and trucking standards, resulting in safe, on-time deliveries and satisfied customers.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained accurate records of correspondence with customers and freight recipients.
OTR Truck Driver
Wheeler Trucking
Flushing, Michigan
01.2022 - 06.2022
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Mastered trucking regulations, traffic laws and trucking standards, resulting in safe, on-time deliveries and satisfied customers.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
OTR Truck Driver
Roehl Transportation
Conley, Georgia
05.2021 - 12.2021
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Mastered trucking regulations, traffic laws and trucking standards, resulting in safe, on-time deliveries and satisfied customers.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
OTR Truck Driver
Empire Express Inc.
Memphis, Tennessee
05.2019 - 05.2021
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Mastered trucking regulations, traffic laws and trucking standards, resulting in safe, on-time deliveries and satisfied customers.
OTR Truck Driver
CRST Expedited
Cedar Rapids, Iowa
02.2019 - 05.2019
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Mastered trucking regulations, traffic laws and trucking standards, resulting in safe, on-time deliveries and satisfied customers.
Merchandise Manager
Advantage Sales And Marketing
Palm Coast, Florida
01.2017 - 01.2019
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Gathered and analyzed demographic data based on income, average age and sell-through statistics.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Identified systematic problems and root causes to resolve issues and improve merchandise displays.
Real Estate Agent
Era Palm Coast Homes and Land
Palm Coast
01.2011 - 01.2017
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Broadened affordable housing and urban development awareness, implementing marketing campaign for teachers and police officers.
- Liaised between sellers and buyers for profitable and efficient sales.
Sales and Service Representative
Sears Auto Center
Daytona Beach, Florida
06.2008 - 01.2011
- Developed key customer relationships to increase sales.
- Collected deposits or payments and arranged for billing.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Monitored stock levels and placed orders when necessary.
- Took special orders in person and over telephone, generating additional revenue every month.
Special Education Paraprofessional
Matanzas High School
Palm Coast, Florida
08.2007 - 01.2008
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Provided disabled students with assistive devices and supportive technology.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
Assistant High School Football Coach
South Dade Senior High School
Homestead, FL, FL
01.2003 - 06.2007
- Fostered an environment of respect among teammates by addressing any issues that arose quickly and fairly.
- Provided instruction on proper safety techniques while playing football.
- Maintained records of all equipment used by the team including uniforms, helmets, pads.
- Drafted scouting reports of opposing teams prior to each game outlining strengths and weaknesses.
- Developed relationships with local businesses who could provide sponsorship opportunities for the program.
- Collaborated with medical staff to monitor injuries sustained by players during practices or games.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Negotiated contracts with suppliers to secure advantageous terms.
- Conducted market research to determine appropriate pricing.
- Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
- Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
Substitute Teacher
South Dade Senior High School
Homestad, FL
01.2003 - 06.2007
- Left notes for head teacher about notable students, events and problems.
- Maintained classroom order and enforced school and class rules.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Participated in staff meetings and professional development workshops.
- Adapted teaching methods to accommodate diverse learning styles.
- Maintained accurate records of student performance, attendance and behavior.
- Integrated real-world examples to make learning relevant and engaging.
Computer Technician and Repair
Self Employed Services
Homestead, Florida
01.2000 - 01.2003
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Monitored, tracked, and documented service support activity to assist future problem resolution.
- Offered repair or service options to help customers make decisions.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
Automotive General Manager
Phil Smith Homestead, FL
Homestead, Florida
01.1994 - 09.1999
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained open communication channels between department heads so that everyone is informed on important matters affecting the dealership's success.
- Ensured compliance with all applicable laws, regulations, policies, procedures.
- Managed day-to-day operations of dealership including scheduling of staff hours, assigning tasks and monitoring workflow.
- Developed marketing plans to promote products and services offered by the dealership and increase market share.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated with potential customers to provide product knowledge, set appointments, and answer questions.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
- Recruited and trained new employees to meet job requirements.
- Reviewed financial statements including profit and loss accounts, balance sheets, cash flow statements, ensuring accuracy of data.
- Resolved customer complaints in a timely manner while maintaining consistent quality standards.
Customer Service Representative
Scotty’s DIY Hardware Store
Homestead, Florida
01.1991 - 01.1994
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL06-2007
High School Diploma -
South Dade Senior High School
Homestead, FL06-1991
Skills
- Regulatory compliance
- Load inspection
- Vehicle maintenance
- Route navigation
- Safety protocols
- Customer service
- Record keeping
- Incident reporting
- Communication skills
- Time management
- Problem solving
- Team coordination
- Equipment operation
- Basic trucking knowledge
- Freight management
- Efficient unloading methods
- Freight documentation accuracy
- Professionalism and punctuality
- Verbal and written communication
- Safety processes and procedures
- Product deliveries
- Time tracking
- Local and long distance driving
- Vehicle inspection
- Vehicle maintenance and inspection
- Log keeping
- Regulatory compliance awareness
- Log updating
- Safety compliance
- GPS navigation mastery
- Route planning
- DOT compliance
- Stress management aptitude
- Truck maintenance
- Long-haul trucking
- Trip planning efficiency
- Route planning expertise
- Company branding
- Activity logging
- Traffic monitoring
- Trip reporting
- Strong communication
- Team building
- Commercial driving
- Freight bill reconciliation
- Troubleshooting
- Logbook maintenance
- Safe driving practices
- Decision-making under pressure
- Basic mechanical skills
- Load securing proficiency
- Freight separation
- Hazardous materials handling
- Route management
- Problem-solving capacity
- Trip planning
Timeline
OTR Truck Driver
EV Semi Fleet Corp
05.2024 - Current
OTR Truck Driver
Atlantic Star Transport
06.2022 - 05.2024
OTR Truck Driver
Wheeler Trucking
01.2022 - 06.2022
OTR Truck Driver
Roehl Transportation
05.2021 - 12.2021
OTR Truck Driver
Empire Express Inc.
05.2019 - 05.2021
OTR Truck Driver
CRST Expedited
02.2019 - 05.2019
Merchandise Manager
Advantage Sales And Marketing
01.2017 - 01.2019
Real Estate Agent
Era Palm Coast Homes and Land
01.2011 - 01.2017
Sales and Service Representative
Sears Auto Center
06.2008 - 01.2011
Special Education Paraprofessional
Matanzas High School
08.2007 - 01.2008
Assistant High School Football Coach
South Dade Senior High School
01.2003 - 06.2007
Substitute Teacher
South Dade Senior High School
01.2003 - 06.2007
Computer Technician and Repair
Self Employed Services
01.2000 - 01.2003
Automotive General Manager
Phil Smith Homestead, FL
01.1994 - 09.1999
Customer Service Representative
Scotty’s DIY Hardware Store
01.1991 - 01.1994
Associate of Arts - Education
Miami Dade College
High School Diploma -
South Dade Senior High School